Service Administrator: Engineer Support & Invoicing (Leeds)

Confidential; Leeds; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Annual Bonus

25 days holidays

Private healthcare

Digital GP access

Pension plan

Life assurance (4x salary)

Rewards & discounts

Job summary

WSR is recruiting a Service Administrator for our reputable client in Leeds. This office-based role supports engineers, customers and the service team with day-to-day tasks.

Key duties include coordinating service calls, processing orders and invoices, maintaining records, and producing reports. Full training is provided to develop experience in service, engineering or technical environments.

Qualifications

• This role requires prior administrative experience, ideally within a service, engineering or technical environment.
• Full training will be provided, making it suitable for developing experience in service operations.

Responsibilities

• Raise and manage service calls and engineer work orders.
• Coordinate engineer diaries and schedule works with customer sites.
• Process engineer timesheets, reports and daily hours.
• Set up new customers and complete relevant administration.
• Raise purchase orders, process credits and assist with invoicing.
• Review margins and compile regular service and transaction reports.
• Maintain holiday, sickness, absence and maintenance records.
• Monitor customer KPIs and ensure scheduled maintenance visits are completed.
• Follow up on outstanding invoices and liaise with customers.
• Prepare straightforward customer quotations.
• Support the wider service team with day-to-day administration.

Skills

Organisation

Attention to detail

Multitasking

Communication

MS Office

Team orientation

Financial awareness

SAP

Education

Tools

Microsoft Office

SAP

Job description

WSR is recruiting a Service Administrator for our reputable client in Leeds. This office-based role supports engineers, customers and the service team with day-to-day tasks.

Key duties include coordinating service calls, processing orders and invoices, maintaining records, and producing reports. Full training is provided to develop experience in service, engineering or technical environments.