Service Administrator

Confidential; Leeds; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Annual Bonus

25 days holidays

Private healthcare

Digital GP access

Pension plan

Life assurance (4x salary)

Rewards & discounts

Job summary

WSR is recruiting a Service Administrator for our reputable client in Leeds. This office-based role supports engineers, customers and the service team with day-to-day tasks.

Key duties include coordinating service calls, processing orders and invoices, maintaining records, and producing reports. Full training is provided to develop experience in service, engineering or technical environments.

Qualifications

• This role requires prior administrative experience, ideally within a service, engineering or technical environment.
• Full training will be provided, making it suitable for developing experience in service operations.

Responsibilities

• Raise and manage service calls and engineer work orders.
• Coordinate engineer diaries and schedule works with customer sites.
• Process engineer timesheets, reports and daily hours.
• Set up new customers and complete relevant administration.
• Raise purchase orders, process credits and assist with invoicing.
• Review margins and compile regular service and transaction reports.
• Maintain holiday, sickness, absence and maintenance records.
• Monitor customer KPIs and ensure scheduled maintenance visits are completed.
• Follow up on outstanding invoices and liaise with customers.
• Prepare straightforward customer quotations.
• Support the wider service team with day-to-day administration.

Skills

Organisation

Attention to detail

Multitasking

Communication

MS Office

Team orientation

Financial awareness

SAP

Education

Tools

Microsoft Office

SAP

Job description

WSR is recruiting for a Service Administrator for our reputable client in Leeds.

Location: Leeds - Fully office-based, 5 days per week
Salary: £28k per annum
Job Type: Permanent
Hours: Monday to Friday, 8:00am 4:30pm

Are you an organised and proactive administrator who enjoys variety and working as part of a busy team? We re looking for a Service Administrator to join a growing service operation in Leeds, providing essential day-to-day support to engineers, customers and the wider service team.

Service Administrator Role Overview:

This is a varied role where no two days are quite the same. You ll be involved in everything from coordinating service calls and engineer schedules through to raising purchase orders, preparing invoices, producing reports and liaising directly with customers. Full training will be provided, making this a great opportunity for someone looking to build their experience within a service, engineering or technical environment.

Service Administrator Key Responsibilities:

• Raising and managing service calls and engineer work orders
• Coordinating engineer diaries and scheduling works with customer sites
• Processing engineer timesheets, reports and daily hours
• Setting up new customers and completing relevant administration
• Raising purchase orders, processing credits and assisting with invoicing
• Reviewing margins and compiling regular service and transaction reports
• Maintaining holiday, sickness, absence and maintenance records
• Monitoring customer KPIs and ensuring scheduled maintenance visits are completed
• Following up on outstanding invoices and liaising with customers as required
• Preparing straightforward customer quotations
• Supporting the wider service team with general day-to-day administration

Service Administrator Skills, Experience & Attributes:

You ll ideally have previous administrative experience, particularly within a service, engineering or technical environment, although this isn t essential as full training will be provided.

You ll also need:

• Strong organisation and attention to detail
• The ability to juggle multiple priorities in a busy environment
• Confident written and verbal communication skills
• A friendly, customer-focused approach
• Good working knowledge of Microsoft Office
• A collaborative approach and willingness to support the wider team
• Basic financial awareness would be useful, although training can be provided
• SAP experience would be advantageous, but isn t essential

Service Administrator Benefits:

• Annual Bonus
• Holidays: 25 days (with increases based on service).
• Health: Private healthcare, digital GP access, and mental health support.
• Enhanced Pay: Generous maternity, paternity, and sick pay.
• Secure Future: Pension plan, income protection, and life assurance (4x salary).
• Employee Rewards: Recognition platform, discounts, Cycle 2 Work scheme, and more!