Service Administrator

Tate; Wigan; On-site; GBP 20,000 - 28,000; Full time

Job summary

Tate in Wigan is seeking an experienced Service Administrator to ensure seamless delivery of client services nationwide. Based in Wigan, you will coordinate engineers' diaries, materials, labour and resources for efficient job completion.

You will manage reactive and pre-planned maintenance from initiation to completion, log calls, raise POs, cost jobs, and support the Senior Admin with day-to-day tasks while ensuring policies and H&S procedures are followed.

Responsibilities

• Manage end to end process of all reactive and pre-planned maintenance jobs from initiation to completion, to meet agreed SLAs and KPI's
• Coordination of engineer resources and labour in conjunction with other team members and Service Manager
• To answer and log incoming calls and requests from internal and external customers
• To raise purchase orders with suppliers for materials and subcontractors for labour
• To action and quote for any additional repairs highlighted from engineers via site visit reports or service reports
• Processing engineer paperwork and costing jobs accurately
• Booking accommodation and ferries
• Updating, uploading and checking of the clients' online systems
• Effective and efficient WIP management
• To provide day to day support to the Senior Admin in call management, call handling and general administration
• Take on small work projects and see them through to successful completion
• Provide holiday cover for other administration roles
• Where possible - to assist others with tasks outside of your role
• Ensure that all relevant company and legislative policies and best practices are adhered to and maintained at all times
• Adhere to H&S procedures at all times
• Support with identification of training and development of engineers
• Support compliance processes by ensuring equipment calibration records are regularly reviewed and

Job description

We are seeking an experiences detail-oriented Service Administrator based in Wigan to join our team and ensure seamless delivery of client services nationwide. You will be responsible for the co-ordination of engineer's diaries, materials, labour and other necessary resources required for the efficient completion of any job.

• Manage the end to end process of all reactive and pre-planned maintenance jobs from initiation to completion, to meet agreed SLAs and KPI's
• Coordination of engineer resources and labour in conjunction with other team members and Service Manager
• To answer and log incoming calls and requests from internal and external customers
• To raise purchase orders with suppliers for materials and subcontractors for labour
• To action and quote for any additional repairs highlighted from engineers via any site visit reports or service reports
• Processing engineer paperwork and costing jobs accurately
• Booking accommodation and ferries
• Updating, uploading and checking of the clients' online systems
• Effective and efficient WIP management
• To provide day to day support to the Senior Admin in call management, call handling and general administration
• Take on small work projects as and when required and see them through to successful completion
• Provide holiday cover for other administration roles
• Where possible - to assist others with tasks that may be outside of the scope of your role
• Ensure that all relevant company and legislative policies and best practices are adhered to and maintained at all times
• Adhere to H&S procedures at all times
• Support with identification of training and development of engineers
• Support compliance processes by ensuring equipment calibration records are regularly reviewed and