Service Administrator & Engineer Liaison

Honeycomb Jobs; Belfast City District; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

On-site parking

Job summary

Honeycomb is assisting a Belfast-based client in recruiting a Service Administrator. This role focuses on coordinating service visits nationwide, supporting engineers, and maintaining strong customer relationships.

The position offers a Monday–Friday schedule with on-site parking in a fast-paced environment. Prior experience in admin, service coordination, or a helpdesk role is ideal, with strong IT skills and attention to detail.

Qualifications

• Experience in administrative, service coordination or helpdesk roles.
• Strong organisational and communication skills.
• Comfortable working in a fast-paced environment with multiple priorities.

Responsibilities

• Act as central point of contact for in-house engineers and coordinate callouts and service visits nationwide.
• Manage key customer accounts and develop client relationships.
• Review and process job-related invoices and assist with billing duties.
• Maintain customer records and upload or digitise documentation.
• Liaise with clients via telephone and email to ensure smooth operations.

Skills

Customer service

Organisation

IT proficiency

Communication

Tools

MS Office

Job description

Honeycomb is assisting a Belfast-based client in recruiting a Service Administrator. This role focuses on coordinating service visits nationwide, supporting engineers, and maintaining strong customer relationships.

The position offers a Monday–Friday schedule with on-site parking in a fast-paced environment. Prior experience in admin, service coordination, or a helpdesk role is ideal, with strong IT skills and attention to detail.