Customer Support Administrator

Honeycomb; Belfast City District; On-site; GBP 24,570 - 30,030; Full time

Benefits offered by this job

33 days holidays

Career progression opportunities

Based in Belfast

Job summary

Honeycomb, in Belfast, is seeking a Customer Support Administrator on a full-time permanent basis. The role focuses on delivering excellent customer service, handling inbound queries, and supporting order coordination within a growing transport sector.

Based in Belfast, Monday to Friday, 8:30am-5:00pm, with a starting salary of £27,300 and a comprehensive benefits package including 33 days holidays. Opportunities for long-term progression and development within a dynamic team.

Qualifications

• Experience in a customer-focused environment.
• Strong communication skills and ability to follow processes.
• Capable of working in a fast-paced, team-based setting.

Responsibilities

• Respond to inbound customer queries with high level service.
• Coordinate and resolve order issues.
• Input purchase orders onto system and populate contracts.
• Maintain data entry and update service contracts.

Skills

Customer service

Communication

Teamwork

Initiative

Job description

Honeycomb is delighted to be working with our client, a highly successful transport company, to recruit a Customer Support Administrator on a full-time permanent basis. Our client is experiencing continual demand within the industry, making it an excellent time to join a well-established team. This is an exciting role and presents with opportunities for long term career development and progression.

The Role

• Ensuring a high level of customer service, responding to all inbound queries.
• Coordinating and resolving any issues regarding orders.
• Administrative duties including inputting purchase orders onto system and populating contracts.
• High level data entry and updating of service contracts alongside any other duties required to promote business success.

The Person

• Previous experience working within a customer focused environment, ideally with previous administrative experience.
• Demonstrate strong communication skills, with ability to adhere to processes and procedures.
• Confidence in working within a fast-paced environment and ability to work well within a team.
• Proactive mentality and ability to work off your own initiative.

The package

starting salary of £27,300. Offering a variety of benefits such as 33 days holidays alongside a wider benefits package which can be discussed upon meeting with Honeycomb. This role presents great opportunities for long-term progression and development working within an exciting and ever-growing industry. Based in Belfast, with a working week of Monday to Friday, 8:30am- 5:00pm.

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.

Honeycomb is committed to providing equality of opportunity to all.