Service Administrator

Honeycomb Jobs; Belfast City District; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

On-site parking

Job summary

Honeycomb is assisting a Belfast-based client in recruiting a Service Administrator. This role focuses on coordinating service visits nationwide, supporting engineers, and maintaining strong customer relationships.

The position offers a Monday–Friday schedule with on-site parking in a fast-paced environment. Prior experience in admin, service coordination, or a helpdesk role is ideal, with strong IT skills and attention to detail.

Qualifications

• Experience in administrative, service coordination or helpdesk roles.
• Strong organisational and communication skills.
• Comfortable working in a fast-paced environment with multiple priorities.

Responsibilities

• Act as central point of contact for in-house engineers and coordinate callouts and service visits nationwide.
• Manage key customer accounts and develop client relationships.
• Review and process job-related invoices and assist with billing duties.
• Maintain customer records and upload or digitise documentation.
• Liaise with clients via telephone and email to ensure smooth operations.

Skills

Customer service

Organisation

IT proficiency

Communication

Tools

MS Office

Job description

Service Administrator (BBBH65412) Belfast, Northern Ireland

Salary: GBP26000 - GBP29000 per annum

Honeycomb is pleased to support an excellent, reputable client in the recruitment of a Service Administrator to join their Belfast-based team. This is a fantastic opportunity to become part of a respected organisation that continues to grow and develop within a dynamic and evolving industry.

The Service Administrator will play an important role within the business, acting as a central point of contact for in-house engineers while coordinating work schedules, managing customer relationships, and providing support across day-to-day operational activities.

Key responsibilities include:

• Acting as the main point of contact for in-house engineers, coordinating callouts and scheduled service visits nationwide.
• Managing key customer accounts, ensuring a consistently high level of service and developing strong client relationships.
• Supporting the review and processing of job-related invoices, alongside general billing and administrative duties.
• Managing compliance requirements, maintaining accurate customer records, and uploading or digitising documentation as required.
• Acting as a key contact for clients through telephone and email communication.
• Maintaining clear and effective communication across internal departments to ensure the smooth running of daily operations.
• Demonstrating excellent attention to detail, with the ability to work efficiently and confidently within a busy and varied environment.

The successful candidate will ideally have previous experience in a similar administrative, service coordination, or helpdesk position and be comfortable working in a fast-paced environment. Strong organisational and coordination skills are essential, along with excellent IT proficiency and the ability to manage multiple priorities effectively.

The salary for this role is £26,000–£29,000, depending on experience.

• The position operates Monday to Friday and also offers on-site parking.

Honeycomb is an equal opportunities employer.