Service Administrator

Hewett Recruitment; Ledbury; On-site; GBP 18,000 - 21,000; Full time

Job summary

Ledbury-based Service Administrator role supporting engineers, customers and colleagues while keeping the ERP system (IFS) accurate and up to date.

The position is a temporary maternity cover with potential long-term opportunities as the business grows, offering 37 hours per week.

Qualifications

• Experience with service administration and customer service.
• Familiarity with ERP systems such as IFS, SAP, Oracle, Dynamics, Sage, NetSuite or similar.
• Ability to process orders, quotations and service documentation.

Responsibilities

• Maintaining and updating the ERP system accurately.
• Managing equipment records, customer details and service information.
• Supporting the administration of service contracts and scheduling work.
• Assisting customers with enquiries and resolving service-related issues.
• Processing orders, quotations and service documentation.
• Booking appointments and coordinating support activities for engineers.
• Ordering spare parts and chasing deliveries.
• Producing reports and analysing information as required.

Skills

ERP systems

Customer service

Order processing

Scheduling support

Technical administration

Job description

Service Administrator

Ledbury | £13.50 per hour | 37 hours per week Temporary position with potential long-term opportunities

Are you an experienced Administrator with strong customer service skills and experience using ERP systems?

We're recruiting for a highly organised and detail-focused Service Administrator to join a growing and supportive service team. This is an excellent opportunity for someone who enjoys working with complex processes, solving problems, supporting customers and keeping systems accurate and up to date.

This role is initially to provide maternity cover, however the business is growing and there may be further opportunities available for the right person.

The Role

Working within a busy Service Department, you will play a key role in supporting engineers, customers and colleagues while ensuring the company's ERP system (IFS) remains accurate and up to date.

You will be responsible for managing service administration activities, processing information, supporting customer enquiries and helping the team maintain excellent service levels as the business continues to grow.

Key Responsibilities

• Maintaining and updating the ERP system accurately
• Managing and updating equipment records, customer details and service information
• Supporting the administration of service contracts and ensuring work is scheduled correctly
• Assisting customers with enquiries and helping resolve service-related issues
• Processing orders, quotations and service documentation
• Booking appointments and coordinating support activities for engineers
• Ordering spare parts and chasing outstanding deliveries
• Supporting colleagues across the service team during periods of holiday or absence
• Learning the company's products and equipment to assist with fault diagnosis and customer queries
• Producing reports and analysing information when required

What We're Looking For

We would love to hear from candidates with experience in:

• Service Administration
• Customer Service Administration
• ERP systems such as IFS, SAP, Oracle, Dynamics, Sage, NetSuite or similar
• Service Coordination or Customer Support
• Order Processing
• Scheduling or Planning Support
• Technical Administration

You'll be successful in this role if you are:

• Highly organised with exceptional attention to detail
• Comfortable working with complex systems and processes
• A confident communicator who enjoys helping customers
• A natural problem solver
• Adaptable and willing to support different areas of the team
• Proactive and able to manage your own workload
• A strong team player who takes pride in getting things right

Experience producing reports in Excel would be advantageous but is not essential.

About the Team

You'll be joining a close-knit team that genuinely enjoys working together. The culture is collaborative, honest and supportive. Team members are encouraged to take ownership, share ideas, solve problems and support one another. Personality fit is important, and we're looking for someone who enjoys being part of a hardworking team while bringing a positive attitude and sense of humour to the office.

Working Hours

• Monday to Thursday: 8:30am to 5:00pm
• Friday: 8:30am to 4:30pm
• 1-hour lunch break
• 37 hours per week

Recruitment Process

A face-to-face interview will be held on-site with the Service Manager, giving you the opportunity to learn more about the team and the role.