Service Administrator - Clinical

Withyou; Malvern Wells; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

28 days annual leave

Birthday/special occasion day off

Enhanced parental leave

Volunteer leave

Pension scheme

Blue Light Card

Flexible working

Refer a Friend £500 bonus

Job summary

With You is seeking a motivated Service Administrator in Stoke-on-Trent to provide comprehensive administrative support for a busy community service. The role requires handling referrals, maintaining records, and supporting the clinical team while ensuring high-quality service delivery.

The successful candidate will have excellent IT skills, strong attention to detail, and the ability to work effectively in a team. 37.5 hours per week, £26,250 per annum, with a closing date of 1 October 2026.

Qualifications

• Experience providing administrative support in a busy environment.
• Excellent IT skills and data handling.
• Strong communication and organizational skills.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Manage referrals and maintain accurate records.
• Support clinical team and communications.
• Greet clients and minuting meetings.
• Maintain data quality and process assessments.
• Provide general administrative support to ensure smooth service delivery.

Skills

Administrative support

Attention to detail

IT skills

Time management

Communication

Team collaboration

Job description

Join us as a Service Administrator in Stoke-on-Trent.

Our team based in Stoke-on-Trent are seeking an experienced full time Administrator, to provide a comprehensive and efficient administrative service. Do you thrive in a busy environment, having a wide range of different administration tasks to juggle and lots of different people to meet and support? If so, then this could be the role for you.

This role is full time and permanent, working 37.5 hours per week. The salary is £26,250 per annum. Please note we are also looking for a part time Service Administrator (at 15 hours per week), if you are interested in applying for this role you can do so on our website .

As a leading charity supporting people with drug, alcohol, and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year. Find out more about us on our website.

Closing date: 1st October 2026. Please note that this advert may close early should sufficient applications be received, so early application is advised. Please include a cover letter with your application, outlining how you feel you meet the requirements of the role.

We are seeking a motivated and organised Administrator to support our busy community drug and alcohol service, supporting our Clinical team. This is a key role providing essential administrative support to ensure smooth service delivery. You’ll be responsible for managing referrals, maintaining accurate records, and supporting team communications. We have many clients to support so a smooth-running administrative team is crucial to us achieving our aims each and every day. There's great variety in this role ranging from greeting clients, minuting meetings, maintaining our data quality to processing assessments and providing clinical administrative support.

This role is full time and permanent, working 37.5 hours per week. The salary is £26,250 per annum.

The ideal candidate will have excellent attention to detail, strong IT skills, and a commitment to supporting vulnerable individuals. You will be highly organised, have excellent communication skills, and be able to manage your time effectively. You will work collaboratively as part of a team to ensure a high-quality service is maintained. Above all, we are looking for someone who is passionate about what we do and has a positive and engaging approach to our clients and key stakeholders.

We'd be excited to see the following in your application:

• experience of providing great administrative support in a busy environment
• the ability to communicate effectively with a wide range of people
• to be confident working in a team environment and able to work collaboratively
• a good level of Maths and English (verbal and written)
• to be organised, able to manage and prioritise your time and deal with changing and conflicting demands with ease
• good analytical skills with an eye for detail
• excellent IT skills, including database management and be comfortable using digital media

DE&I

As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our vision of a future where everyone lives a life free from the harm associated with drugs and alcohol. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans.

As part of our commitment to the Armed Forces Covenant we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. With You is also a Disability Confident Employer and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.

Please note that you will be required to provide 3 years worth of references and where applicable, undergo an enhanced DBS check, to be considered for a role at WithYou.

Please review our

• 28 days annual leave, plus bank holidays
• An extra day off for your birthday or a special occasion of your choice
• Enhanced maternity, paternity and adoption leave
• 2 days paid volunteer leave per year
• Auto-enrollment into We Are With You’s pension scheme
• Access to a Blue Light Card - giving you great savings on big high-street and online brands
• Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
• We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable once your recommended friend has been employed for 6 months

Service Administrator - Clinical Hanley, UK