Service Administrator

Occy; Lincoln; On-site; GBP 22,000 - 30,000; Part time

Job summary

Occy is seeking a motivated Administrator to support a busy community drug and alcohol service in Lincoln. The role focuses on handling referrals, keeping accurate records, and assisting team communications, with a strong emphasis on organisation and client-facing duties.

The position is part-time (20 hours per week, Mon-Fri, 4 hours daily) with a salary of £26,250 per annum pro rata. Closing date: 25 October 2026.

Qualifications

• Experience of providing great administrative support in a busy environment.
• Ability to communicate effectively with a wide range of people.
• Ability to work collaboratively in a team environment.
• Good level of Maths and English (verbal and written).
• Organised, able to manage and prioritise time and deal with changing demands.
• Good analytical skills with an eye for detail.
• Positive can-do attitude.
• Excellent IT skills including database management and comfortable using digital media.

Responsibilities

• Provide essential administrative support to ensure smooth service delivery.
• Manage referrals and maintain accurate records.
• Support team communications and administrative tasks.
• Greet clients and minuting meetings.
• Maintain data quality and process assessments.
• Provide clinical administrative support as needed.

Skills

Attention to detail

Communication skills

Team collaboration

Time management

Interpersonal skills

Data entry

Tools

Microsoft Office

Database management

Job description

We are seeking a motivated and organised Administrator to support our busy communitydrug and alcohol service. This is a key role providing essential administrative support to ensure smooth service delivery. You’ll be responsible for managing referrals, maintaining accurate records, and supporting team communications. We have many clients to support so a smooth-running administrative team is crucial to us achieving our aims each and every day. There's great variety in this role ranging from greeting clients, minuting meetings, maintaining our data quality to processing assessments and providing clinical administrative support.

The role is part time, working 20 hours per week. This is spread across Monday to Friday working 4 hours per day. The salary for the role is £26,250 per annum pro rata.

Theideal candidate will have excellent attention to detail, strong IT skills, and a commitment to supporting vulnerable individuals. You will be highly organised, have excellent communication skills, and be able to manage your time effectively. You will work collaboratively as part of a team to ensure a high-quality service is maintained. Above all, we are looking for someone who is passionate about what we do and has a positive and engaging approach to our clients and key stakeholders.

We'd be excited to see the following in your application:

• experience of providing great administrative support in a busy environment
• the ability to communicate effectively with a wide range of people
• to be confident working in a team environment and able to work collaboratively
• a good level of Maths and English (verbal and written)
• to be organised, able to manage and prioritise your time and deal with changing and conflicting demands with ease
• good analytical skills with an eye for detail
• a can do, positive attitude
• excellent IT skills, including database management and be comfortable using digital media

Join us as a Service Administrator in Lincoln.

Our team based at HMP Lincoln are seeking an experienced Administrator, to provide a comprehensive and efficient administrative service. Do you thrive in a busy environment, having a wide range of different administration tasks to juggle and lots of different people to meet and support? If so, then this could be the role for you.

As a leading charity supporting people with drug, alcohol, and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year. Find out more about us on our website.

Closing date: Sunday 25th October 2026.