Service Administrator - Coventry OMODA

Allen Motor Group; Coventry; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

30 days holiday including bank holiday

Discounts on MOTs, services and parts

Life assurance

Discounted gym membership

Full training and support to progress

Job summary

Allen Motor Group are seeking a Service Administrator for our OMODA dealership in Coventry. The role focuses on smooth operation through efficient administration and a high level of customer care.

The position is full-time and permanent, with Monday–Friday hours and Saturday AM on a 1 in 3 rota, reporting to the Aftersales Manager. We offer a competitive basic salary of £30,620.42 plus a benefits package including 30 days holiday, MOT/service/parts discounts, life assurance, gym discounts and

Qualifications

• Excellent organisational and administrative skills.
• A full UK driving licence.
• Great attention to detail and customer service background.
• Experience using computer software systems.

Responsibilities

• Advising and assisting customers using the company systems to ensure complete customer satisfaction.
• Carrying out administrative tasks linked to the running of the service operation.
• Ensuring quotes and charges are recorded accurately and invoices are produced in line with AMG guidelines.
• Ensuring adherence to all GDPR guidelines.
• Ensuring recorded information is accurate and stored correctly.

Skills

Organisational skills

Administrative skills

Full UK driving licence

Attention to detail

Customer service experience

Computer software experience

Job description

Allen Motor Group are currently looking to employ a Service Administrator to join our OMODA dealership in Coventry. To support in ensuring the smooth and efficient running of the Service operation through providing efficient administration, with an emphasis on a high level of customer care.. This is a full-time permanent position, Monday – Friday with Saturday’s AM on a Rota Basis, 1 in 3, a basic salary of £30,620.42 reporting to the Aftersales Manager.

Why Allen Motor Group?

In addition to a highly attractive basic salary, commission and target related bonus we also offer a range of other benefits including:

• 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service

• Fantastic discounts on MOT’s, services and parts

• Life assurance benefit, at no cost to yourself

• Discounted gym membership

• Full training and support to develop and progress your career with Allen Motor Group

Do I need experience?

No! Whilst we welcome applications from those with a background in an automotive service role, we understand that everyone started without experience at some point, so we relish applications from people looking to begin their automotive career with us. The key attributes and skills we look for in candidates are:

• Excellent organisational and administrative skills

• A full UK driving licence

• Great attention to detail

• A background in customer service

• Experience using computer software systems

Key Responsibilities and Duties

As a service administrator you will be expected to be the face and voice of the whole customer experience from the minute a booking is made to when the customer returns to collect their vehicle. After relevant training and ongoing support, you will be expected to:

• Advising and assisting customers using the company systems and resource to ensure complete customer satisfaction.
  • Ensuring all recorded information is accurate and stored correctly
• Carrying out administrative tasks linked to the running of the service operation.
  • Ensuring adherence to all GDPR guidelines
• Ensuring quotes and charges are recorded accurately and invoices are produced/paid in line with AMG guidelines.