Aftersales Advisor - Coventry Ford

Allen Ford; Coventry; Hybrid; GBP 30,000 - 34,000; Full time

Benefits offered by this job

30 days holiday

Discounts on MOTs and parts

Life assurance

Refer a friend £1,000

Training and progression

Job summary

Allen Motor Group in Coventry is seeking an Aftersales Advisor to maintain strong customer communication about vehicle servicing and to provide expert guidance on the work required. You will book vehicles into the workshop and support customers with queries in a busy Ford dealership environment.

No prior automotive experience is required, but a customer service mindset, solid organisational skills, and comfortable with computer systems will help you succeed.

Qualifications

• Excellent organisational and administrative skills.
• Full UK driving licence.
• Great attention to detail.
• A background in customer service would be highly advantageous.
• Experience using computer software systems.

Responsibilities

• Updating customers on their vehicle and any potential work that needs to be done.
• Ensuring all recorded information is accurate and stored correctly.
• Booking vehicles into the workshop.
• Achieving set performance targets by upselling products.
• Ensuring adherence to all GDPR guidelines.

Skills

Organisational skills

Driving licence

Attention to detail

Customer service

Computer skills

Job description

Allen Motor Group are currently looking to employ an Aftersales Advisor to join our Ford dealership in Coventry. Using your fantastic customer experience skills, you will keep the customer informed and consultant on their vehicles serving, answering any questions or queries they may have.

As an Aftersales Advisor you’ll have some key tasks and activities within your area of responsibility:

• Updating customers on their vehicle and any potential work that needs to be done

• Ensuring all recorded information is accurate and stored correctly

• Booking vehicles into the workshop

• Achieving set performance targets by upselling products

• Ensuring adherence to all GDPR guidelines

But don't just take our word for it, see what Ash, one of our Aftersales Advisors has to say about the job! - https://youtu.be/YZZ5ddKnMjI

This position is offered on a Full-time permanent basis, 46.33 hour working week Monday - Friday & 1 in 3 Saturday's, £30,000 basic salary and an OTE of £33,500 reporting to the Aftersales Manager.

Do I need experience?

No! Whilst we welcome applications from those with a background in an automotive aftersales/service advisor role, we understand that everyone started without experience at some point, so we relish applications from people looking to begin their automotive career with us. The key attributes and skills we look for in candidates are:

• Excellent organisational and administrative skills

• A full UK driving licence

• Great attention to detail

• A background in customer service would be highly advantageous

• Experience using computer software systems

Why Allen Motor Group?

In addition to a highly attractive basic salary, commission and target related bonus we also offer a range of other benefits including:

• 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service

• Fantastic discounts on MOT's, services and parts

• Life assurance benefit, at no cost to yourself

• £1,000 refer a friend scheme

• Full training and support to develop and progress your career with Allen Motor Group

At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.