Automotive Service Advisor

Allscreens Nationwide Ltd; Redditch; On-site; GBP 22,000 - 26,000; Full time

Job summary

Arden Bridge Services in Redditch is seeking an organised and customer-focused Automotive Service Advisor to join our team. You will welcome customers, manage enquiries, and handle reception duties while coordinating workshop administration and service bookings.

The role combines customer service, workshop administration, and service coordination, acting as the first point of contact for customers and ensuring smooth reception and workshop operations.

Responsibilities

• Greet customers and provide a professional and welcoming first impression
• Act as the first point of contact for customer enquiries, both in person and over the phone
• Answer incoming calls, take messages, and direct enquiries appropriately
• Respond to customer emails promptly and professionally
• Assist with customer vehicle collections and drop-offs where required
• Create and manage job cards for workshop bookings
• Produce customer quotations and estimates
• Generate invoices and process customer payments
• Process loan vehicle documentation and maintain accurate records
• Maintain and update the MOT diary, ensuring appointments are scheduled efficiently
• Keep trade account invoicing accurate and up to date
• Order vehicle parts and source the most cost-effective suppliers while maintaining quality and availability
• Monitor and set up WhatsApp groups to assist with communication and workflow management
• Carry out day-to-day administrative duties to support the smooth running of the business
• Maintain the reception and customer waiting area, ensuring it remains clean, professional, and fully stocked
• Keep accurate records of employee annual leave and holidays
• Support the workshop team with administrative and operational tasks as required

Skills

Customer service

Reception

Administration

Job description

Recruiting on behalf of Arden Bridge Services

Arden Bridge Services is an independent garage established in 2005, providing servicing, repairs and maintenance for all makes and models of vehicles.

We pride ourselves on delivering the technical expertise and professional standards you would expect from a main dealer with the friendly, personal service of an independent garage. Thanks to our reputation for quality workmanship and excellent customer care, much of our business comes from repeat customers and word of mouth recommendations.

As our business continues to grow, we are looking for an organised and customer-focused Automotive Service Advisor to become a key member of our team and help us maintain the high standards of service our customers have come to expect.

The Role

This is a varied and hands-on position that combines customer service, workshop administration, and service coordination. You will be the first point of contact for customers and play a vital role in ensuring the smooth running of the reception and workshop administration functions.

Customer Service & Reception

Greet customers and provide a professional and welcoming first impression

Act as the first point of contact for customer enquiries, both in person and over the phone

Answer incoming calls, take messages, and direct enquiries appropriately

Respond to customer emails promptly and professionally

Assist with customer vehicle collections and drop-offs where required

Workshop Administration

Create and manage job cards for workshop bookings

Produce customer quotations and estimates

Generate invoices and process customer payments

Process loan vehicle documentation and maintain accurate records

Maintain and update the MOT diary, ensuring appointments are scheduled efficiently

Keep trade account invoicing accurate and up to date

Order vehicle parts and source the most cost-effective suppliers while maintaining quality and availability

Monitor and set up WhatsApp groups to assist with communication and workflow management

General Office & Operational Support

Carry out day-to-day administrative duties to support the smooth running of the business

Maintain the reception and customer waiting area, ensuring it remains clean, professional, and fully stocked

Keep accurate records of employee annual leave and holidays

Support the workshop team with administrative and operational tasks as required

Coventry and Warwickshire Partnership Trust