Service Administrator Ref:0170Zs

Withyou; Greater London; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

28 days annual leave

Birthday/ special day off

Enhanced parental leave

Volunteer leave

Pension scheme

Blue Light Card

Flexible working

Refer a Friend £500 bonus

Job summary

WithYou in Lambeth is seeking a Service Administrator to provide essential administrative support in a busy community drug and alcohol service. You will manage referrals, maintain accurate records, and support team communications to ensure smooth service delivery.

This full‑time role (37.5 hours) offers a salary of £30,250 per year, including Inner London Weighting. The successful candidate will be highly organised, with solid IT and communication skills and a compassionate approach to helping

Qualifications

• Organised, reliable administrator with healthcare setting experience.
• Experience handling referrals, records, and team communications.
• Ability to work in a busy environment and support vulnerable clients.

Responsibilities

• Provide essential administrative support to ensure service delivery.
• Manage referrals, maintain accurate records and support team comms.
• Greet clients, minute meetings, maintain data quality, and assist assessments.
• Support criminal justice administrative tasks as needed.

Skills

Organised & reliable

Healthcare admin experience

Busy workplace experience

Substance use experience

Organisational skills

Strong communication

Team collaboration

Data entry & management

Analytical skills

IT skills

Job description

Join us as a Service Administrator in Lambeth

Our team are seeking an experienced Administrator, to provide a comprehensive and efficient administrative service. Do you thrive in a busy environment, having a wide range of different administration tasks to juggle and lots of different people to meet and support? If so, then this could be the role for you.

At Lambeth, WithYou works closely with the lead provider, South London and Maudsley NHS Foundation Trust and partners, Phoenix Futures and Way Through providing free and confidential support to adults experiencing challenges with drugs and alcohol. As a leading charity supporting people with drug, alcohol, and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year. Find out more about us here.

The closing date for applications is the 23rd September 2026. Please note: This role may close earlier than the stated deadline if we receive a high volume of applications, so we encourage you to apply as soon as possible.

We are seeking a motivated and organised Administrator to support our busy community drug and alcohol service. This is a key role providing essential administrative support to ensure smooth service delivery. You’ll be responsible for managing referrals, maintaining accurate records, and supporting team communications. We have many clients to support so a smooth-running administrative team is crucial to us achieving our aims each and every day. There's great variety in this role ranging from greeting clients, minuting meetings, maintaining our data quality to processing assessments and providing criminal justice administrative support.

The role is full time, working 37.5 hours per week. The salary for this position is £30,250 per annum, this includes an Inner London Weighting payment of £4,000 per year.

The ideal candidate will have excellent attention to detail, strong IT skills, and a commitment to supporting vulnerable individuals. You will be highly organised, have excellent communication skills, and be able to manage your time effectively. You will work collaboratively as part of a team to ensure a high-quality service is maintained. Above all, we are looking for someone who is passionate about what we do and has a positive and engaging approach to our clients and key stakeholders.

To do this job successfully, you will need:

• Organised and reliable, providing strong administrative support
• Previous administration experience within a healthcare setting.
• Experience in working in a busy workplace environment.
• Experience working in substance use.
• Good organisational skills and time management.
• The ability to communicate effectively with a wide range of people
• Be confident working in a team environment and able to work collaboratively
• Skilled in data entry and management
• Good analytical skills with an eye for detail
• Intermediate or higher-level IT skills

DE&I

As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our vision of a future where everyone lives a life free from the harm associated with drugs and alcohol. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans.

As part of our commitment to the Armed Forces Covenant we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. With You is also a Disability Confident Employer and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.

Please note that you will be required to provide 3 years worth of references and where applicable, undergo an enhanced DBS check, to be considered for a role at WithYou.

Please review our

• 28 days annual leave, plus bank holidays
• An extra day off for your birthday or a special occasion of your choice
• Enhanced maternity, paternity and adoption leave
• 2 days paid volunteer leave per year
• Auto-enrollment into We Are With You’s pension scheme
• Access to a Blue Light Card - giving you great savings on big high-street and online brands
• Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
• We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable once your recommended friend has been employed for 6 months