Administrator

WorkInCharities; Greater London; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days’ paid holiday a year + bankhol

Bank Holidays

Job summary

Turning Point is recruiting an Administrator to provide wide-ranging administrative support to our Drug and Alcohol Wellbeing service (DAWS). You will be the face of DAWS, greet service users F2F or virtually, answer calls, process referrals and book assessments, while maintaining accurate client records to help deliver person-centred services.

We offer opportunities to progress through a structured learning journey and clear career pathways, with a total reward package including generous

Qualifications

• Experience in administrative roles and front-desk duties.
• Good organisational skills and attention to detail.
• Proficiency in Microsoft Office, especially Excel.

Responsibilities

• Greet service users in person and virtually and handle telephone calls professionally.
• Process referrals and book assessment appointments for clients.
• Maintain accurate records on the client database and support minutes taking.
• Contribute to ongoing improvements in performance and administrative processes.

Job description

Administrator

Job Introduction

At Turning Point, we support people across the UK with substance misuse issues. Your administration skills will make a real difference to the lives of people we work with. As an Administrator with the Drug and Alcohol Wellbeing service (DAWS), you will provide wide-ranging administrative support to our diverse team of wellbeing workers, clinical staff and management so that they can focus on delivering person-centred services that enable our service users to achieve their potential.

You will have opportunities to progress your career with a structured learning journey and clearly defined career pathways that will enable you to achieve your long-term goals and work to your strengths.

Role Responsibility

You will be the face of DAWS, meeting and greeting service users F2F/virtually and ensuring all telephone calls are dealt with efficiently and professionally. You'll support the team by processing referrals, booking assessment appointments for clients, answering calls, maintaining accurate records on our client database and helping us to continually improve our performance. Offering plenty of variety, this rewarding role will also involve minute taking, auditing, client contact and manging front door mailbox.

The Ideal Candidate

We're looking for a confident communicator who can prioritise a changing workload, welcome service users and provide high quality administrative support. Comfortable talking to service users, you should be customer focused with the ability to maintain confidentiality, gather management information and meet deadlines under pressure. You must be a superb organiser and supportive team player with keen attention to detail, impressive administration skills and a good understanding of Microsoft Office, including Excel spreadsheets.

About us

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:

• 25 days’ paid holiday a year + Bank Holidays, increasing with each year of service up to 27 days + Bank Holidays.
• Plus the option to buy additional holidays and spread the cost.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date.

Turning Point