Service Administrator Children's Community Nursing Service STH

NHS; Carshalton; On-site; GBP 32,000 - 35,000; Part time

Job summary

A leading healthcare service provider in Carshalton is seeking a Service Administrator for its Children's Community Nursing Service. This part-time role focuses on providing comprehensive administrative support during a one-year maternity cover. Candidates should possess strong organisational and customer service skills, along with experience in a healthcare setting. The position offers a salary ranging from £32,199 to £34,876, reflecting the importance of making a positive impact on patient experience.

Qualifications

• Educated to GCSE level in Maths and English.
• Willingness to undertake business administration apprenticeship.
• Experience in healthcare administration.

Responsibilities

• Provide administrative and clerical support for the Children's Community Nursing Service.
• Manage telephone contacts and respond to queries with empathy.
• Liaise with other professionals and maintain communication.

Skills

Customer focus

Organisational skills

Communication skills

Flexibility

Initiative

Education

GCSE or equivalent in Maths and English

Business administration apprenticeship qualification

Tools

NHS Supply Chain

Patient administration systems

Job description

Service Administrator – Children's Community Nursing Service (STH)

The closing date is 01 January 2026

We are looking for an enthusiastic and hard working person to provide comprehensive administrative and clerical support to our Children's Community Nursing Service for a 1 year maternity cover period.

This is an exciting and challenging role in which you would have the opportunity to make a direct positive impact on the patient experience of children, young people, their families and carers.

Main duties of the job

• Work is customer focused, timely and of a high quality.
• All telephone contacts are managed with good communications skills, using initiative to respond to queries on behalf of the service.
• Calls from distressed parents/carers are dealt with empathetically and, when necessary, escalated to a nurse.
• Liaison with other professionals and acting as a consistent point of contact for effective communication.
• Management of diary, staffing, appointments and meetings for the CCNS.
• Prioritise and handle correspondence that requires clinical decision‑making via a nurse, and sorting and storing as required.
• Produce high standard, word‑processed letters, documents and reports to meet service requirements.
• Photocopy, scan, store and distribute documents.
• Register all patients, apply referrals, book appointments, code as per CCNS calendar, and record attendance/non‑attendance accurately in all relevant databases.
• Create and maintain accurate databases to evidence service activity.
• Arrange meetings, room bookings, create agenda documents and take minutes.
• Arrange translation services with nurses, including foreign language and sign‑language support.
• Monitor, order and maintain stock levels of agreed items, requisition items via SBS and NHS Supply Chain, process invoices, receive and store deliveries, ensuring rotation of stock.
• Support senior nurses in Health Roster creation and subsequent management.
• Identify opportunities for service and office systems development and improvement, implement agreed changes.
• Escalate identified risks and safeguarding issues to senior/lead nurses or safeguarding team, and document in a timely manner.
• Inform the Service Lead/Nurse Leadership Team of any relevant incidents, complete Datix, and ensure corrective action is taken.
• Maintain equipment in accordance with local and Trust policy; report any defective equipment promptly.
• Resources are used efficiently and effectively.

About us

Welcome to Epsom and St Helier University Hospitals NHS Trust

Thank you for showing an interest in working with us at Epsom and St Helier – a family of more than 7,000 colleagues.

Above all we value respect. This means everyone at the Trust – whether a member of staff, a patient or their loved ones – can expect to be treated with respect, whatever their role or background. This ensures kind, positive, professional teamwork, delivering great care to every patient, every day.

By choosing to work here, you also choose to value and role‑model respect. This means having respect for the Trust and your roles and responsibilities, as well as colleagues, patients and anyone who interacts with the Trust.

Person Specification

Qualifications

• Educated to GCSE or equivalent level in Maths and English.
• Business administration apprenticeship qualification or willingness to undertake.

Experience and Knowledge

• Experience of administration work in a healthcare setting.
• Good working knowledge of Windows-based packages to set up documents and extract information.
• Experience of using a full range of patient administration systems.
• Experience and utilisation of NHS Supply Chain and SBS systems, and related finance responsibilities.
• A minimum of one year's experience working in a similar role in hospital/healthcare setting.
• Knowledge and experience of Health Roster.

Skills

• Knowledge and awareness of diversity and human rights as appropriate to the role.
• Provide a customer‑focused service.
• Communicate effectively to ensure high standards of care and support as appropriate for your role.
• Strong organisational skills: ability to work to deadlines, prioritise tasks and manage own workload without direct supervision.
• Flexibility and ability to work under pressure.
• Ability to use initiative when dealing with issues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Epsom and St Helier University Hospitals NHS Trust

Address

Children's Community Nursing Service, Queen Mary's Hospital for Children, St. Helier Hospital

Salary

£32,199 to £34,876 a year - Pay included – HCAS Outer pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

343-7617767-FM-SC-VCG

Job locations

Children's Community Nursing Service, Queen Mary's Hospital for Children, St. Helier Hospital