Service Administrator – Vehicle Service & Customer Experience

Jago Consultants; Crawley Down; On-site; GBP 21,000 - 25,000; Full time

Job summary

Jago Consultants is seeking an experienced service administrator for a busy commercial main dealer in Crawley. The role covers administrative support for the service department, booking management, and vehicle collection logistics. You will liaise with customers and colleagues to ensure smooth operations and on-time vehicle handovers.

The role is 45 hours per week, Monday to Friday 07:00–17:00, with a 1-hour lunch, and Saturdays 07:00–13:00 per company rota. Salary up to £23,000 per year.

Qualifications

• Previous experience in a Customer Service role within a Vehicle Service Dealership preferred but not essential.
• Open attitude to learning and being part of a team.
• Knowledge and experience with Microsoft Office (Outlook, Excel, Word, etc.).
• Great customer handling skills with a customer-first approach.
• Excellent organisation to manage a large administration workload and deadlines.
• Excellent communication and interpersonal skills.
• Flexible approach with willingness to learn.
• Experience with One Link Experience / CV Link Fleet booking system.

Responsibilities

• Administration support for the service department and site manager.
• Taking bookings via telephone, email and in person.
• Organising collections/drop offs of customer vehicles.
• Telephoning customers to ensure vehicles are ready for collection.

Skills

Customer service

Team player

Organization

Communication skills

Flexible attitude

Learning mindset

Fleet booking system

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Jago Consultants is seeking an experienced service administrator for a busy commercial main dealer in Crawley. The role covers administrative support for the service department, booking management, and vehicle collection logistics. You will liaise with customers and colleagues to ensure smooth operations and on-time vehicle handovers.

The role is 45 hours per week, Monday to Friday 07:00–17:00, with a 1-hour lunch, and Saturdays 07:00–13:00 per company rota. Salary up to £23,000 per year.