Service Administrator

Interaction Recruitment Group; St. Ives; On-site; GBP 23,000 - 29,000; Full time

Job summary

Interaction Recruitment Group's client in St Ives, Cambridgeshire is recruiting an Electrical Services Administrator on a maternity cover basis to join the team full-time. You will coordinate day-to-day scheduling of electrical engineers and ensure jobs meet SLAs.

The role requires strong organisational skills, confidence in phone and email communication, and proficiency in Word and Excel. Monday to Friday with a salary of £26,000.

Qualifications

• High level of organisation with excellent attention to detail.
• Confident communicating by phone and email.
• Good working knowledge of Microsoft Word and Excel.
• Able to multitask and work to deadlines.
• Flexible, adaptable and able to follow procedures.
• Professional, customer-focused and a strong team player.

Responsibilities

• Schedule and allocate jobs to electrical engineers.
• Liaise with engineers, clients and internal teams.
• Manage incoming calls and emails.
• Log and update jobs, communications and client requirements.
• Monitor outstanding works, paperwork and certification.
• Chase updates and ensure jobs are completed correctly.
• Update client portals and internal systems.
• Assist with quotes, RAMS and general administration.
• Escalate issues and identify potential risks.

Skills

Organised

Attention to detail

Phone communication

Email communication

Microsoft Word

Microsoft Excel

Multitasking

Deadline-driven

Adaptable

Team player

Customer-focused

Tools

Microsoft Word

Microsoft Excel

Job description

My client based in St Ives Cambridgeshire are currently recruiting for an Electrical Services Administrator - Maternity Cover to join their team on a full time basis.

St Ives, Cambridgeshire | Full-Time

Salary £26,000

Monday - Friday.

The Role

You will coordinate the day-to-day scheduling of electrical engineers, ensuring jobs are allocated efficiently and completed within agreed SLAs. You will also liaise with clients and engineers, manage incoming queries and provide a high level of customer service.

Key Responsibilities

• Schedule and allocate jobs to electrical engineers.
• Liaise with engineers, clients and internal teams.
• Manage incoming calls and emails.
• Log and update jobs, communications and client requirements.
• Monitor outstanding works, paperwork and certification.
• Chase updates and ensure jobs are completed correctly.
• Update client portals and internal systems.
• Assist with quotes, RAMS and general administration.
• Escalate issues and identify potential risks.

About You

• Highly organised with excellent attention to detail.
• Confident communicating by phone and email.
• Good working knowledge of Microsoft Word and Excel.
• Able to multitask and work to deadlines.
• Flexible, adaptable and able to follow procedures.
• Professional, customer-focused and a strong team player.

INDHUN