Administrator

Gateway Family Services; Birmingham; Hybrid; GBP 22,000 - 30,000; Part time

Benefits offered by this job

Hybrid working

Flexible working

Family friendly policies

Subsidised parking

Job summary

Gateway Family Services in Harborne, Birmingham is seeking a Social Prescribing Administrator to provide essential administrative support to ensure the service runs efficiently.

You will work as part of Social Prescribing Service across Birmingham and North Solihull, handling records, coordinating with prescribers, volunteers and partners, and acting as a first point of contact in a welcoming, person-centred manner. This permanent role offers hybrid working and up to 25 hours per week.

Qualifications

• Experience in administration and frontline reception.
• Excellent written and verbal communication with empathy.
• Strong organisational skills and attention to detail.
• Competent with MS Office and case management systems.

Responsibilities

• Support delivery of Social Prescribing services across Birmingham and North Solihull.
• Maintain accurate records using case management and MS Office tools.
• Coordinate communication between stakeholders and provide guidance on admin processes.
• Act as a friendly first point of contact and uphold a professional, person-centred service.

Skills

Administration

Communication

Organisational skills

IT skills

Tools

MS Office

Case management systems

Job description

Administrator

We are looking for a Social Prescribing Administrator to provide essential administrative support to ensure the service runs efficiently.

Position: Social Prescribing Administrator

Location: Harborne, Birmingham/hybrid

Hours: Part-time, up to 25 hours per week (ideally Monday to Friday hours to be agreed)

Contract: Permanent

Salary: £25,878 pro rata

Benefits: The provision of workplace wellbeing support and activities, hybrid working where the role allows, flexible working and a range of family friendly policies and subsidised parking.

Closing Date: 11th October 2026

Interview Date: w/c 12th October 2026

The Role

Working as part of Social Prescribing Service, you will support the delivery of services across Birmingham and North Solihull. You will work closely with Social Prescribers, Coordinators, volunteers, partner organisations, healthcare professionals, and service users, often acting as a first point of contact.

You will maintain accurate records using case management systems, Microsoft Office and other digital systems. You will coordinate communication between key stakeholders, and work collaboratively with colleagues and volunteers, providing guidance on administrative processes and systems where required. As an ambassador for the organisation, you will help deliver a professional, welcoming, and person-centred service.

About You

The ideal candidate for this role will be someone who has previous administration experience:

• Can work well independently as well as in a team.
• Excellent written and verbal communication skills, with the ability to build positive working relationships with all.
• Demonstrates reliability and follows through on commitments and responsibilities.
• Is person-centred, inclusive and non-judgemental approach when working with service users and colleagues alike.
• Has great organisational skills, is able to manage competing priorities with an excellent attention to detail.
• Confident using case management systems, Microsoft Office applications, including Outlook, Word and Excel and other computer programmes to manage and record information accurately and securely.
• Shares the organisations values and commitment to supporting the local community.

About the Organisation

Our client is leading provider of services to the health and social care sector, with the aim is to reduce inequalities in learning, employment and health.

As an employer the organisation is proud to offer a range of benefits to staff including provision of workplace wellbeing support and activities, flexible working and a range of family friendly policies and subsidised parking.

You may also have experience in areas such as Admin, Administration, Administrator, Clerical, Health Administrator, Service Administrator.