Service Administrator

Questech Recruitment Ltd; Darlaston; On-site; GBP 26,000 - 32,000; Full time

Job summary

Questech Recruitment Ltd seeks a Service Administrator to join an established organisation in Aldridge. This is a site-based role supporting the Field Service team, including raising job cards, invoicing, warranty claims and reporting.

You will work with service technicians and customers to keep jobs running smoothly from start to finish, demonstrating excellent organisation and a proactive, team‑focussed approach.

Qualifications

• Previous administration experience.
• Strong customer service and communication skills.
• Good working knowledge of Microsoft Excel and Word.
• Excellent organisation and time management skills.
• Strong attention to detail.
• Ability to prioritise a busy workload and meet deadlines.
• Confident working in a fast-paced environment.
• A proactive, flexible and team-focused approach.
• Experience in service, automotive, engineering, fleet or workshop environments is advantageous but not essential.

Responsibilities

• Raising job cards and maintaining accurate service records.
• Processing technician time bookings and job information.
• Checking and collating service documentation.
• Finalising parts and labour charges on completed jobs.
• Closing completed jobs accurately and within required timescales.
• Processing service invoices and credits.
• Creating, monitoring and processing warranty claims.
• Producing reports and maintaining accurate records.
• Liaising with technicians, customers and internal departments.
• Supporting the wider Field Service team with day‑to‑day administration.

Skills

Customer service

Communication

Time management

Attention to detail

Organisational skills

Prioritisation

Team player

Proactive

Flexible

Fast-paced environment

Tools

Microsoft Excel

Microsoft Word

Job description

Service Administrator

• Location: Aldridge
• Job Type: Permanent, Full-Time
• Salary: £28,800 per year (depending on experience)
• Hours: 40 hours per week | between 08:00 and 16:30 Monday to Friday

Questech Recruitment are currently recruiting for a Service Administrator to join an established organisation based in Aldridge.

This is a site based administrative role, providing support to the Field Service team.

You'll work closely with service technicians, customers and internal departments, helping to keep jobs running smoothly from start to finish. This will include raising job cards, processing technician hours, managing service documentation, invoicing and warranty claims.

The role would suit an organised and proactive administrator who enjoys working in a busy environment and has strong attention to detail.

The Role:

• Raising job cards and maintaining accurate service records
• Processing technician time bookings and job information
• Checking and collating service documentation
• Finalising parts and labour charges on completed jobs
• Closing completed jobs accurately and within required timescales
• Processing service invoices and credits
• Creating, monitoring and processing warranty claims
• Producing reports and maintaining accurate records
• Liaising with technicians, customers and internal departments
• Supporting the wider Field Service team with day‑to‑day administration

The Candidate:

• Previous administration experience
• Strong customer service and communication skills
• Good working knowledge of Microsoft Excel and Word
• Excellent organisation and time management skills
• Strong attention to detail
• Ability to prioritise a busy workload and meet deadlines
• Confident working in a fast-paced environment
• A proactive, flexible and team-focused approach

Previous experience within a service, automotive, engineering, fleet or workshop environment would be advantageous, but is not essential.