Clinical Admin Officer - Ophthalmology

The Methodist Church in Britain; Frimley; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

High Cost Area Supplement (HCAS)

Job summary

Frimley Health NHS Foundation Trust seeks a Clinical Admin Officer to join the Ophthalmology admin team at Frimley Park Hospital. You will manage appointment bookings, referrals, discharges, patient queries and post, handling calls professionally while using EPIC and other IT systems.

The role suits a busy, varied workload with independent scheduling and minimal supervision. The ideal candidate holds an NVQ Level 3 in Administration or equivalent knowledge, with GCSE-level education or

Qualifications

• NVQ Level 3 in Administration or equivalent practical knowledge.
• Good education to GCSE standard or equivalent experience.
• Experience of working in an office environment.
• Competent with MS Word, Excel and PowerPoint.

Responsibilities

• Provide an administrative service to the Ophthalmology department.
• Assist with booking appointments, referrals, discharges and post.
• Answer patient queries by phone or in writing in a timely, professional manner.
• Operate EPIC and other IT systems to support the team.
• Maintain confidentiality and secure handling of information.
• Work with the Patient Pathway Coordinator to set daily priorities.

Skills

Clear communication

Prioritize workload

Minimal supervision

Teamwork

Adapt to change

CaLM under pressure

Education

GCSE standard

Tools

MS Word

MS Excel

PowerPoint

EPIC IT systems

Job description

The Clinical Admin Officer post sits in the Ophthalmology admin team at Frimley Park Hospital, run by Frimley Health NHS Foundation Trust. The work covers appointment booking, referrals, discharges, patient queries and post, phone calls, and EPIC and other IT systems. It suits someone used to a busy, complex and varied workload who is comfortable with change and can plan their own schedule with minimal supervision. Applicants need an NVQ Level 3 in Administration or equivalent practical knowledge.

What the job involves

• Provide an administrative service to the department
• Work closely with the Patient Pathway Coordinator to set daily priorities and work with junior staff to achieve targets
• Plan and organise own work schedule using planning aids, managing time and reporting anticipated deadline difficulties promptly
• Obtain and organise information to support own work, keeping confidentiality in line with organisation procedures
• Answer queries in a timely and professional manner
• Ensure secure systems are in place for storing all resources, including computerised information
• Assist with booking appointments
• Process referrals, discharges, patient queries and post
• Deal with all phone calls professionally and in a timely manner
• Operate EPIC and other IT systems to meet role and department requirements

What’s required

Qualifications

• NVQ Level 3 Administration or equivalent practical knowledge
• Good education to GCSE standard or equivalent experience

Experience

• Experience of working in an office environment
• Competent with current software programmes such as MS Word, Excel and PowerPoint
• Able to work in a busy environment and remain calm under pressure
• Experience of working within a team environment

Skills & knowledge

• Ability to communicate clearly
• Ability to work with minimal supervision
• Ability to prioritise workload
• Able to adapt to change
• Excellent interpersonal skills

Nice to have

• NHS experience in a hospital, private practice or GP setting
• Provision of general non-clinical advice
• Understanding of medical terminology

What’s offered

• Development opportunities, including professional, management, leadership and clinical skills training
• Support for a healthy work-life balance
• Willingness to consider flexible working patterns and hours
• High Cost Area Supplement (HCAS) included in pay