ADHD Support Administrator

The Methodist Church in Britain; Gravesend; On-site; GBP 17,000 - 22,000; Part time

Job summary

DGS Health in Gravesend is seeking a part-time NHS administrative post to support the Adult ADHD Assessment, Diagnosis and Treatment Service. You will coordinate referrals, appointments and waiting lists, acting as the first point of contact for patients and carers, with governance reporting duties.

Five hours per day on Mondays, Thursdays and Fridays, with experience in NHS administration and EMIS or similar systems required.

Qualifications

• NHS/healthcare administration experience.
• Experience using EMIS or similar clinical systems.
• Experience coordinating clinical appointments.

Responsibilities

• Coordinate administrative functions of the adult ADHD service, moving patients through the diagnosis and treatment pathway.
• Receive and register referrals from NHS eRS, Right to Choose and GP practices, checking completeness and requesting missing information.
• Manage appointments for consultants, specialist nurses, psychologists, GPwERs, pharmacists and MDT meetings, including cancellations, DNAs and rebooking.
• Maintain waiting lists and report long waiters, capacity issues and potential breaches.
• Act as first point of contact for patients, carers, GP practices, pharmacies and community services.
• Prepare electronic patient records, upload clinical documents, produce clinical correspondence and send reports to GPs.
• Coordinate Right to Choose administration, including eligibility checks, validation, audit trails and commissioner reports.
• Provide administrative support for MDT and clinical governance meetings, audits, patient feedback and quality improvement projects.
• Support the Service Manager with monthly performance reports.
• Support prescribing administration, including documentation for consultant review, prescription requests and shared care tracking, without prescribing or making clinical decisions.
• Maintain information governance, including confidentiality, identity checks, secure information transfer, NHS Mail, data quality and incident reporting.
• Support quality improvement, CQC inspections, commissioner visits and new SOPs.

Skills

Excellent communication

Excellent organisational

High level of accuracy

Excellent IT skills

Works independently

Works under pressure

Education

GCSE English and Maths

NVQ Level 3 in Business Administration

Tools

EMIS or similar clinical system

Job description

This part-time post supports the Adult ADHD Assessment, Diagnosis and Treatment Service at DGS Health. The postholder coordinates referrals, appointments and waiting lists, moving patients through the diagnostic and treatment pathway and keeping records accurate. Five hours a day on Mondays, Thursdays and Fridays, the role is the first point of contact for patients, carers and GP practices, with some governance and performance reporting. Prior NHS or healthcare administration and EMIS or similar clinical system experience are essential.

What the job involves

• Coordinate the administrative functions of the adult ADHD service, moving patients through the diagnosis and treatment pathway
• Receive and register referrals from NHS eRS, Right to Choose and GP practices, checking completeness and requesting missing information
• Manage appointments for consultants, specialist nurses, psychologists, GPwERs, pharmacists and MDT meetings, including cancellations, DNAs and rebooking
• Maintain waiting lists and report long waiters, capacity issues and potential breaches
• Act as first point of contact for patients, carers, GP practices, pharmacies and community services
• Prepare electronic patient records, upload clinical documents, produce clinical correspondence and send reports to GPs
• Coordinate Right to Choose administration, including eligibility checks, validation, audit trails and commissioner reports
• Provide administrative support for MDT and clinical governance meetings, audits, patient feedback and quality improvement projects
• Support the Service Manager with monthly performance reports
• Support prescribing administration, including documentation for consultant review, prescription requests and shared care tracking, without prescribing or making clinical decisions
• Maintain information governance, including confidentiality, identity checks, secure information transfer, NHS Mail, data quality and incident reporting
• Support quality improvement, CQC inspections, commissioner visits and new SOPs

Qualifications

• GCSE level education, including English and Maths
• NVQ Level 3 in Business Administration or equivalent experience

Experience

• Administration experience within the NHS or healthcare
• Experience using EMIS or similar clinical systems
• Experience coordinating clinical appointments

Skills & knowledge

• Excellent communication skills
• Excellent organisational skills and ability to prioritise workload
• High level of accuracy and attention to detail
• Excellent IT skills, including Microsoft Office
• Works independently and within a team
• Works under pressure

Other

• Understanding of confidentiality and UK GDPR
• Understanding of safeguarding responsibilities

Nice to have

• Experience of NHS eRS
• Experience of Right to Choose pathways
• Experience working within multidisciplinary team (MDT) services