Support Services Team Lead

The Methodist Church in Britain; East Midlands; On-site; GBP 34,000 - 46,000; Full time

Job summary

Derbyshire Community Health Services NHS Foundation Trust is seeking a Support Services Team Lead for the Integrated Sexual Services Department. You will head the administration function, oversee reception teams at Florence Nightingale Community Hospital and Wheatbridge clinic, and travel occasionally to the Chesterfield site.

The role requires proven team leadership, front-line customer service experience, and autonomous working with minimal supervision.

Qualifications

• 5 GCSEs or equivalent, including English language and mathematics.
• NVQ Level 3 in a relevant subject, or equivalent qualification or significant proven equivalent experience.
• Experience leading and motivating a team.
• Front-line, customer-focused experience.
• Experience organizing meetings and taking minutes.
• Experience with admin practices and computerised data systems.
• Records management and accurate data handling.
• Strong written and verbal communication.
• Team player with initiative within policies.
• Strong planning and organisational skills.
• Willing to learn, adapt and modernise.
• Willing to travel to multiple locations.

Responsibilities

• Lead the operational management and delivery of admin functions.
• Support Development Managers and Clinical Leads in meeting objectives.
• Manage reception functions and staff at two sites.
• Ensure smooth daily operation of admin teams.
• Line manage administrative staff across sites.
• Oversee scorecard reporting, risk register, appraisals and sickness absence.
• Coordinate and lead administration support functions.
• Provide effective administration of sexual health services.

Skills

Team leadership

Customer service

Minutes taking

Data systems

Written comms

Verbal communication

Teamwork

Planning & Organisation

Adaptability

Travel flexibility

Education

5 GCSEs incl. English & Maths

NVQ Level 3 or equivalent

Job description

Support Services Team Lead for the Integrated Sexual Services Department at Derbyshire Community Health Services NHS Foundation Trust, leading the administration function. The role manages reception and admin staff across two sites and oversees systems for scorecard reporting, risk register, appraisal and sickness absence. The post is in a busy department, with occasional travel to the Chesterfield site and autonomous working with minimal supervision. Fit depends on proven team leadership and front-line customer service experience.

What the job involves

• Lead the operational management and efficient delivery of high-quality administrative functions in the service
• Support Service Development Managers and Clinical Leads in meeting national or local performance objectives
• Manage day-to-day reception functions and staff at Florence Nightingale Community Hospital and Wheatbridge clinic
• Ensure the smooth daily operation of admin teams at both sites
• Line manage administrative staff at both sites
• Oversee efficient systems for balance scorecard reporting, risk register management, appraisal and sickness/absence management
• Coordinate and lead the administration support functions
• Provide effective administration of services within sexual health

Qualifications

• 5 GCSEs or equivalent, including English language and mathematics
• NVQ Level 3 in a relevant subject, or equivalent qualification or significant proven equivalent experience

Experience

• Experience of leading and motivating a team
• Experience of working in a front-line, customer-focused role
• Experience of managing the meeting process, arranging events and taking minutes
• Demonstrable experience of working with administrative practices, procedures and computerised data systems

Skills & knowledge

• Competent at managing records, including filing, tracking paperwork and keeping accurate data
• Good written and verbal communication with a wide range of people
• Ability to work as part of a team and on own initiative within defined policies and procedures
• Good planning and organisational skills, with the ability to prioritise a varied workload
• Willing to learn new skills and embrace change and modernisation
• Able to work agilely and travel to a range of locations across the county and city

Other

• Professional attitude and good standard of work ethic
• Flexible, enthusiastic and adaptable approach to work
• Conscientious and proven team worker
• Committed to continuous improvement in performance and working practices