Service Administrator

YourRecruit; Greater London; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

23 days holiday + Bank Holidays

Office closed over Christmas

Free parking nearby

Job summary

YourRecruit is seeking an experienced Service Administrator to join a small, close-knit team in Wallington. In this technical service environment you will coordinate engineers, schedule planned and reactive works, and ensure day-to-day operations run smoothly to meet customer expectations.

The role requires excellent organisation, proactive problem-solving and strong communication with customers, engineers and internal colleagues. Mon-Fri, 9:00–17:00, on-site with parking available.

Qualifications

• Experience as a Service Administrator, Service Coordinator or Operations Administrator.
• Experience in a technical service, engineering or specialist maintenance environment.
• Experience coordinating engineers, scheduling work and managing maintenance jobs.
• Excellent organisational skills and ability to manage competing priorities and deadlines.
• Confident communication with customers, engineers and colleagues at all levels.
• Proactive problem-solving and taking ownership of queries.

Responsibilities

• Coordinate and schedule planned Preventive Maintenance and reactive works.
• Allocate work orders to engineers and external contractors, ensuring resources are used effectively.
• Monitor daily workloads and engineer availability to support on-time delivery.
• Liaise with customers, engineers and internal teams and provide updates on job progress.
• Ensure service levels and KPIs are achieved and maintain accurate records and documentation.

Skills

Service Administrator experience

Engineering environment experience

Coordinating engineers

Organisation skills

Communication skills

Problem-solving

IT skills

Job description

Are you an experienced Service Administrator with a background in a technical service, maintenance or engineering environment? Do you enjoy coordinating engineers, keeping operations organised and ensuring customers receive an excellent level of service?

We are recruiting on behalf of an established specialist services business looking for an experienced Service Administrator to join their small, close-knit team.

This is an important position within the operations department, supporting the smooth day-to-day delivery of planned and reactive works. You will work closely with engineers, customers and internal departments, ensuring jobs are correctly scheduled, resources are allocated effectively and work is completed within agreed timescales.

The business is looking for someone who can bring experience, confidence and initiative to the role, becoming a key point of contact for both customers and colleagues. You will also act as a point of escalation for more complex customer queries or operational issues, knowing when to take ownership and when to involve a more senior member of the team.

Salary & Benefits

• £30,000 - £35,000 (depending on experience)
• 23 days holiday + Bank Holidays
• Office closed over Christmas (1-2 days taken from annual leave)
• Free parking available on nearby residential roads

Location & Hours

• Wallington
• Monday to Friday, 9:00am - 5:00pm

The Role

As Service Administrator, your responsibilities will include:

• Coordinating and scheduling planned preventative maintenance (PPM) and reactive maintenance works.
• Allocating work orders to directly employed engineers and external contractors, ensuring resources are used effectively.
• Monitoring daily workloads and engineer availability to support the smooth delivery of jobs.
• Liaising with customers, engineers and operational teams, keeping everyone updated on job progress and completion.
• Monitoring planned and reactive works to ensure agreed service levels and KPIs are achieved.
• Logging, updating and closing work orders on the company's operating systems.
• Handling customer queries and taking ownership of issues, acting as a point of escalation where required.
• Maintaining accurate records, paperwork and documentation in line with contract, audit and compliance requirements.
• Providing general administrative support to the wider operations team.

About You

To be considered, you will ideally have:

• Previous experience in a similar Service Administrator, Service Coordinator or Operations Administrator position.
• Essential experience within a technical service, engineering, specialist maintenance or similar environment.
• Experience coordinating engineers, scheduling work and managing planned and reactive maintenance jobs.
• Excellent organisational skills, with the ability to manage competing priorities and work to deadlines.
• Confidence communicating with customers, engineers and colleagues at all levels.
• A proactive approach to problem-solving, with the confidence to take ownership of queries and elevate issues appropriately.
• Good attention to detail and strong IT skills.

Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship).

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.