Service Administrator

JUICE RECRUITMENT; Gloucester; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

Juice Recruitment is supporting a client near Gloucester in a full-time Service Administrator role. You will handle client communications, log interactions, and coordinate service visits to meet SLAs.

The position requires 6–12 months of office experience, strong communication skills, and proficiency in Office 365. Hybrid working becomes available after 3 months, with a salary of £26,000 per year and immediate start dates.

Qualifications

• 6–12 months office experience.
• Excellent verbal and written communication.
• Ability to meet deadlines and work independently at times.
• Proficiency in Office 365 and the ability to quickly learn new IT systems.

Responsibilities

• Handle client communications with a high level of service.
• Accurately log client interactions and service requests in in-house systems.
• Coordinate and plan service visits while meeting SLAs.
• Facilitate communication between clients, technicians and managers.
• Support team KPIs through diligent work and reliability.
• Perform additional admin duties as needed.

Skills

Customer service

Communication skills

Deadline driven

Independent working

Tools

Office 365

Job description

Juice Recruitment are delighted to be supporting our fantastic client based in Quedgeley with their search for a Service Administrator on a full time permanent basis.

This is an excellent opportunity if you have 6-12 months office experience and looking to venture into a new challenge!

DAY TO DAY:

• Handle client communications, ensuring a high standard of customer service.
• Accurately log client interactions and service requests using in-house IT
  systems.
• Coordinate and plan service visits, adhering to SLAs and optimising efficiency.
• Facilitate seamless communication between clients, technicians, and
  managers.
• Contribute to achieving team KPIs through diligent work ethic.
• Perform additional customer service and administrative duties as needed

WE WOULD LOVE TO SEE:

• Previous customer service experience
• Excellent verbal and written communication skills
• Able to work to deadlines and independentlyat times
• Proficiency in Office 365 and the ability to quickly learn new IT systems.

Hours are Monday - Friday 8am - 5pm with hybrid working available after 3 months! Paying £26,000 per annum with immediate start dates available!