Hybrid Service Administrator - Client & Tech Support

JUICE RECRUITMENT; Gloucester; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

Juice Recruitment is supporting a client near Gloucester in a full-time Service Administrator role. You will handle client communications, log interactions, and coordinate service visits to meet SLAs.

The position requires 6–12 months of office experience, strong communication skills, and proficiency in Office 365. Hybrid working becomes available after 3 months, with a salary of £26,000 per year and immediate start dates.

Qualifications

• 6–12 months office experience.
• Excellent verbal and written communication.
• Ability to meet deadlines and work independently at times.
• Proficiency in Office 365 and the ability to quickly learn new IT systems.

Responsibilities

• Handle client communications with a high level of service.
• Accurately log client interactions and service requests in in-house systems.
• Coordinate and plan service visits while meeting SLAs.
• Facilitate communication between clients, technicians and managers.
• Support team KPIs through diligent work and reliability.
• Perform additional admin duties as needed.

Skills

Customer service

Communication skills

Deadline driven

Independent working

Tools

Office 365

Job description

Juice Recruitment is supporting a client near Gloucester in a full-time Service Administrator role. You will handle client communications, log interactions, and coordinate service visits to meet SLAs.

The position requires 6–12 months of office experience, strong communication skills, and proficiency in Office 365. Hybrid working becomes available after 3 months, with a salary of £26,000 per year and immediate start dates.