Administrator

Vantage Recruitment; Carlisle; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days holiday

Office-based role

Casual and friendly working env.

Team of ten

Job summary

Vantage Recruitment in Carlisle is seeking an Administrator to join a busy, team‑focused environment. The role involves processing service and repair information, updating portals and systems, and ensuring accurate data for invoicing.

You will handle spreadsheets, reports and service records, support warranties and compliance, and assist with calls when other team members are busy. The position is office-based with a Monday–Friday schedule.

Qualifications

• Previous experience in an administration, service support or customer service role.
• Good organisational skills and the ability to manage competing priorities.
• Confidence answering telephone calls and dealing with customer queries.
• A good eye for detail and accurate data-entry skills.
• Basic Excel skills, including creating, updating and filtering spreadsheets.
• Comfortable learning new systems and working across different customer portals.
• A calm, helpful approach when the team is busy.
• Previous fleet, automotive, engineering or service-industry experience would be useful but is not essential.

Responsibilities

• Processing completed service and repair jobs accurately and promptly.
• Updating customer portals and internal systems.
• Checking job information and preparing completed work for invoicing.
• Maintaining spreadsheets, reports and service records.
• Supporting the administration of warranties, contracts and compliance documentation.
• Monitoring information relating to inspections, vehicle maintenance and service activity.
• Answering calls from depots and customers when service controllers are unavailable.
• Providing customers with updates available on the system or taking accurate messages.
• Assisting with breakdown calls and customer queries when required.
• Keeping track of on-call rotas and supporting the wider depot network.
• Helping the team manage increased workloads during busy summer periods.
• Working in a central service team supporting a nationwide network of maintenance depots.

Job description

Administrator, Carlisle CA3, £30,000 | 25 days' holiday | Monday to Friday, 40 hours per week between 8am - 5.30pm

Are you an organised administrator who enjoys working in a busy, team-focused environment and do you like keeping on top of spreadsheets, updating systems and making sure completed work is processed accurately?

This is primarily an administration role, although you will occasionally answer calls from customers when the service controllers are busy.

Once maintenance and repair work has been completed you will ensure the information is accurately recorded on the relevant customer portals and internal systems, ready for invoicing.

As the administrator you will be:

• Processing completed service and repair jobs accurately and promptly.
• Updating customer portals and internal systems.
• Checking job information and preparing completed work for invoicing.
• Maintaining spreadsheets, reports and service records.
• Supporting the administration of warranties, contracts and compliance documentation.
• Monitoring information relating to inspections, vehicle maintenance and service activity.
• Answering calls from depots and customers when service controllers are unavailable.
• Providing customers with updates available on the system or taking accurate messages.
• Assisting with breakdown calls and customer queries when required.
• Keeping track of on-call rotas and supporting the wider depot network.
• Helping the team manage increased workloads during busy summer periods.
• Working in a central service team supporting a nationwide network of maintenance depots.

What we're looking for as the Administrator:

• Previous experience in an administration, service support or customer service role.
• Good organisational skills and the ability to manage competing priorities.
• Confidence answering telephone calls and dealing with customer queries.
• A good eye for detail and accurate data-entry skills.
• Basic Excel skills, including creating, updating and filtering spreadsheets.
• Comfortable learning new systems and working across different customer portals.
• A calm, helpful approach when the team is busy.
• Previous fleet, automotive, engineering or service-industry experience would be useful but is not essential.

As the Administrator you will receive:

• Salary of £30,000.
• 25 days' holiday.
• Monday to Friday, working one of the team's staggered shifts between 8:00am and 5:30pm.
• Fully office-based.
• Casual and friendly working environment.
• Opportunity to join an established and supportive team of ten.