Service Administrator

Brook Street; Birmingham; On-site; GBP 20,000 - 28,000; Full time

Job summary

Brook Street in Birmingham is seeking a temporary service administrator to provide comprehensive admin support across regional operations, member services, and events. You will manage diaries, coordinate meetings, handle travel arrangements and maintain accurate records, while ensuring data compliance.

The role requires strong customer service experience, teamwork, and proficiency with Microsoft Office. You will support recruitment, governance, and board activities, processing invoices and POs

Qualifications

• Experience in fast-moving customer service environments.
• Ability to provide and gather information to support internal and external stakeholders.
• Experience working in a team environment.
• Experience contributing to and implementing professional standards and processes.
• Experience maintaining office systems and databases.
• Ability to build strong relationships with internal and external stakeholders.
• Proficiency with Microsoft Office packages including Word, Excel, PowerPoint, email, internet and diary software.

Responsibilities

• Provide administrative support across regional operations, member services, casework, events and training.
• Coordinate meetings, diaries, travel, communications and records with accuracy.
• Support recruitment, governance, branch and board activities, ensuring GDPR compliance.
• Process invoices, expenses and purchase orders, assisting with financial and resource management.
• Collaborate with members, activists, staff and senior leaders to support campaigns and organisational objectives.

Skills

Customer service

Stakeholder management

Teamwork

Office systems

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Email software

Job description

Our client based in B16 Birmingham is looking for a temporary service administrator.

• £17.45/ph
• 35h
• Monday to Friday
• Temporary until 18/12/2026
• Starting ASAP

Main duties:

• Provide comprehensive administrative support across regional operations, member services, casework, events and training activities.
• Coordinate meetings, diaries, travel, communications and office administration while maintaining accurate records and data.
• Support recruitment, governance, branch and board activities, ensuring compliance with GDPR and organisational policies.
• Process invoices, expenses and purchase orders, assisting with financial and resource management.
• Work closely with members, activists, staff and senior leaders to support campaigns, engagement initiatives and organisational objectives.

What we're looking for:

• Experience of working in a fast-moving customer service environment and delivering a high level of customer satisfaction
• Experience of providing and gathering information to support internal and external stakeholders
• Experience of working within a team environment
• Experience of contributing to and implementing professional standards and processes
• Experience of maintaining office systems, including filing and databases
• Experience of building strong and successful relationships with both internal and external stakeholders
• Ability to use Microsoft Office Packages including Word, Excel, PowerPoint, email, internet and diary software