Service Administration & Scheduling Coordinator

NEOS Recruitment; Milton Keynes; On-site; GBP 25,000 - 30,000; Full time

Job summary

NEOS Recruitment is seeking a Service Administrator in Milton Keynes to join a busy service department within an engineering environment. The role focuses on coordinating service bookings, maintaining records, and supporting engineers to ensure a professional, efficient service for customers.

Salary £25,000 - £30,000 per annum, full-time, permanent. You will liaise with field staff, workshops and customers, manage paperwork, and keep internal systems updated while delivering high standards of

Qualifications

• Previous experience in administrative or service coordination roles.
• Excellent communication and customer service skills.
• Good IT skills with Microsoft Office and internal databases.
• High accuracy and attention to detail when handling documentation.
• Proactive, able to work independently and in a team.
• Capable in a busy, fast-paced environment.

Responsibilities

• Provide administrative support to the service department and engineering team.
• Coordinate service bookings, maintenance schedules and engineer appointments.
• Liaise with field engineers, workshop staff and customers to ensure work is organised efficiently.
• Answer incoming calls and respond to customer enquiries professionally.
• Maintain accurate service records, job sheets and equipment maintenance documentation.
• Process service reports, timesheets, purchase orders and invoices as required.
• Assist with scheduling planned maintenance, breakdowns and repair work.
• Monitor outstanding jobs and follow up on completed work and associated paperwork.
• Update internal systems with job progress, customer details and service information.
• Support the service team with general administrative duties to ensure the department runs efficiently.

Skills

Organisational skills

Communication skills

Customer service

IT skills

Attention to detail

Proactive approach

Tools

Microsoft Office

Job description

NEOS Recruitment is seeking a Service Administrator in Milton Keynes to join a busy service department within an engineering environment. The role focuses on coordinating service bookings, maintaining records, and supporting engineers to ensure a professional, efficient service for customers.

Salary £25,000 - £30,000 per annum, full-time, permanent. You will liaise with field staff, workshops and customers, manage paperwork, and keep internal systems updated while delivering high standards of