Service Delivery Assistant

Victim Support; Gloucester; Hybrid; GBP 16,000 - 26,000; Part time

Benefits offered by this job

Flexible Working Options: Hybrid

Generous Annual Leave

Pension Plan

Wellbeing Support

Job summary

Victim Support in Gloucestershire is seeking a detail-focused Service Delivery Assistant to provide high-quality administrative support. You will be the first point of contact for service enquiries and support the wider team with essential admin tasks.

The 22.5-hour part-time role offers flexible working patterns across 3–5 days, with hybrid options and a commitment to safeguarding and diversity. Previous admin experience is desirable, with strong IT and data protection knowledge.

Qualifications

• Experience in an admin role supporting a team.
• Strong IT skills and proficiency with Microsoft Office.
• Understanding of data protection and confidentiality requirements.
• Ability to prioritise workload and manage competing demands.
• Experience in client-focused services.
• Excellent verbal and written communication.

Responsibilities

• Upload referrals to the case management system in line with standards.
• Manage mail, telephone queries and general inquiries for the service.
• Collate information and supply correspondence to internal/external contacts.
• Liaise with referring agencies to improve referral information and pathways.
• Provide general admin support including data entry, minute taking, purchase orders and invoices.

Skills

Verbal communication

Written communication

Numerical skills

Customer service

MS Office

Data protection

Confidentiality

Organisation skills

Tools

Case management systems

Job description

We are looking for a detail-focused, team-oriented Administrator (internally known as a Service Delivery Assistant) to join our team in Gloucester. This is a part-time role worked across 22.5 hours, and we would be open to discuss working days and hours at interview.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you...

Area of Business

Operations

Number of Vacancies

1

Location or Function

Gloucestershire

Full time/Part time

Part time

Hours per week

22.5

Work schedule

22.5 hours per week, to be worked over 3-5 days - Working days and hours to be discussed with line manager.

Basic Salary

• 15,736.50 per annum (FTE • 26,227.50 per annum)

Contract type

Permanent

DBS required?

Standard

Police vetting required?

No

Closing Date

15/09/2026

Ref No

6904

Documents

• Service Delivery Assistant- Gloucester.pdf
  (PDF, 206.51kb)

What we offer

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Service Delivery Assistant, you will provide high quality administrative support to the service. You will act as a first point of contact for enquiries into the service and support the wider team with administrative duties.

Key Responsibilities:

• Upload referrals to our computerised case management system, in accordance with our standards.
• Manage incoming and outgoing mail, telephone and general queries for the service
• Collate and supply information and correspondence to internal and external contacts
• Liaise with referring agencies to improve referral information and support referral pathways.
• Provide general admin support including data entry, minute taking, raising purchase orders and processing invoices.

About You:

Ideally, you will need experience working within a client focused service and a good understanding and knowledge of office systems.

You will need:

• Effective verbal and written communication and numerical skills.
• Experience working in an adminstrative setting role
• Experience of providing administrative support to a team
• Understanding and knowledge of the requirements relating to confidentiality and data protection.
• Understanding and knowledge of equal opportunities and diversity.
• Ability to prioritise own workload and deal with competing demands in an organised and methodical manner.
• Good IT skills and experience of using all packages in the standard Microsoft Office suite and case management systems/databases.
• Stong customer service skills with the ability to communicate sensitively and effectively both verbally and in writing with a wide range of individuals and audiences.
• Ability to work on own initiative and with minimal supervision to achieve deadlines.
• Strong record keeping skills with a focus on quality and accuracy.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.