Service & Admin Support Officer - Flexible Hours, Benefits

WMJobs; Smethwick; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Generous annual leave

Birthday off

Pension scheme

Service awards

Flexible working patterns

Job summary

Sandwell Children's Trust is recruiting a Service Support Officer based at the Hollies Contact Centre in Smethwick to provide business admin support across a busy Family Centre.

The role covers reception duties, greeting visitors, call handling, message taking, post handling, petty cash management, inbox management and assisting Family Support Workers with information and uploading documents to Children’s records.

Qualifications

• NVQ Level 2 in Business Administration or equivalent.
• Experience in a business administration role.
• IT literate with experience of using Microsoft Office packages.

Responsibilities

• Reception duties, greeting visitors face to face, call handling and message taking.
• Dealing with incoming and outgoing post, issuing and maintaining petty cash, managing shared inboxes and requests from Family Support Workers.
• Supporting new employees with use of equipment and using the in-house Children’s system to obtain information and upload documents to Children’s records.

Skills

Reception duties

Microsoft Office

Communication skills

Organisational skills

Teamwork

IT literacy

Education

NVQ Level 2 in Business Administration

Tools

In-house Children’s system

Job description

Sandwell Children's Trust is recruiting a Service Support Officer based at the Hollies Contact Centre in Smethwick to provide business admin support across a busy Family Centre.

The role covers reception duties, greeting visitors, call handling, message taking, post handling, petty cash management, inbox management and assisting Family Support Workers with information and uploading documents to Children’s records.