Service Support Assistant

We Manage Jobs(WMJobs); Oldbury; Hybrid; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Annual leave

Birthday off

Pension scheme

Service awards

Flexible working

Job summary

Sandwell Children’s Trust in Oldbury is seeking a Service Support Assistant on a 37-hour week, hybrid working, fixed-term until August 2027. The role supports frontline practitioners with administrative tasks, including call handling, booking and minuting meetings, and diary management.

You will be IT literate with strong communication and organisational skills, able to work independently and as part of a team, and committed to improving the lives of children and young people.

Qualifications

• Experience in business administration roles.
• NVQ Level 1 in Business Administration or equivalent.
• Experience of using Microsoft Office packages.
• Finance and procurement experience would be advantageous.
• Excellent written and verbal communication and good attention to detail.
• Ability to plan & organize diaries.

Responsibilities

• Setting up Family meetings.
• Completing finance tasks – such as ordering items for the practitioner/or the family.
• Ensuring accuracy and consistency of information.
• Updating Children’s Social Care systems.
• Taking and producing accurate minutes.
• Maintaining files and record systems including scanning and uploading of documents.
• Ensuring tasks allocated are completed accurately and within allocated timescale.

Skills

Business administration

MS Office

Communication

Diary management

Teamwork

Education

NVQ Level 1 in Business Administration

Tools

MS Office

Job description

At Sandwell Children’s Trust we strive for excellence to improve the lives of children. Our‘Sandwell Deal’,brings together our new improved offering that make Sandwell Children’s Trust a great place to work; it also sets out our expectations of you as a member of staff.

What we can offer you:

• Generous annual leave of up to 28days, plus 5 additional days for long service recognition.
• Your birthday off paid in addition to annual leave entitlement and 8 Bank Holidays, plus a concessionary day at Christmas.
• You will receive a generous local government career average pension scheme with employer contributions of 21.6%.
• We recognise individual loyalty with service awards from 2, 5, 10 and every 5 years onwards.
• Flexible working patterns that suit you and all of our roles have well-defined career progression.

Hours - 37 per week

Fixed term contract until August 2027 - Hybrid working

A vacancy has arisen for a Service Support Assistant. The role is to support front line practitioners with all aspects of administration and includes call handling, message taking, support with booking and minuting of meetings.

We are looking for exceptional candidates who are passionate, committed and dedicated to improving the lives of children and young people.

The successful candidate must be IT literate, have good communication and telephone skills, good organisational skills and the ability to prioritise their own workload. Also be able to work independently and as part of a team.

Admin tasks will include:

• Setting up Family meetings.
• Completing finance tasks – such as ordering items for the practitioner/or the family.
• Ensuring accuracy and consistency of information.
• Updating Children's Social Care systems.
• Taking and producing of accurate minutes.
• Maintaining files and record systems including scanning and uploading of documents.
• Ensuring that tasks allocated are completed accurately and within allocated timescale.

What you need to be successful in this role:

• Be able to demonstrate previous experience of working in a business admin role.
• Will hold NVQ Level 1 in Business Administration or equivalent.
• Experience of using Microsoft Office packages.
• Experience of finance and procurement would be an advantage.
• Have excellent written and verbal communication skills and good attention to detail.
• Have the ability to plan & organise diaries.

So, if you think your future could lie with Sandwell Children’s Trust, then we’d love to hear from you.

Sandwell Children's Trust is committed to safeguarding and promoting the welfare of vulnerable groups including children and expects all staff and volunteers to share this commitment. A standard DBS is required for this role.