Business Support Officer

We Manage Jobs(WMJobs); Rowley Regis; On-site; GBP 21,000 - 27,000; Part time

Job summary

Sandwell Metropolitan Borough Council is seeking a motivated Business Support Officer to join Harvest View in Rowley Regis, supporting frontline health and social care services with efficient administrative support.

You will be the first point of contact for visitors and professionals, manage telephone and email enquiries, maintain records and data systems, and assist teams while ensuring confidentiality and policy compliance.

Qualifications

• Two years' experience in an administrative or business support role.
• Proficient in Microsoft Word, Excel and Outlook.
• Excellent customer service and organisational skills.

Responsibilities

• Providing professional frontline administrative support
• Managing telephone and email enquiries
• Maintaining accurate records and data systems
• Supporting staff with administrative and operational processes
• Coordinating information and documentation across teams
• Ensuring confidentiality and compliance with relevant policies and procedures

Skills

Customer service

Organisational skills

Multitasking

Teamwork

Education

OCR Level 2 Word Processing

GCSE English & Maths (C/4+)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Sandwell Metropolitan Borough Council and South West Birmingham NHS Trust work in partnership to deliver high-quality short-term care and support services for local residents. We are currently seeking a motivated and organised Business Support Officer to join Harvest View, an 80-bed reablement facility located in Rowley Regis.

This is an exciting opportunity to play a key role in supporting frontline health and social care services by providing efficient and professional administrative support.

About the Role

As a Business Support Officer, you will provide comprehensive administrative support to ensure the smooth day-to-day operation of the service. You will be the first point of contact for visitors, professionals and colleagues, helping to maintain high standards of customer service while supporting a busy multidisciplinary team.

Key responsibilities include:

• Providing professional frontline administrative support
• Managing telephone and email enquiries
• Maintaining accurate records and data systems
• Supporting staff with administrative and operational processes
• Coordinating information and documentation across teams
• Ensuring confidentiality and compliance with relevant policies and procedures

We are looking for someone who:

• Delivers excellent customer service
• Has strong organisational and administrative skills
• Can manage competing priorities in a busy environment
• Works effectively both independently and as part of a team
• Communicates confidently with colleagues, professionals and members of the public
• Demonstrates attention to detail and a proactive approach

Essential Requirements

• OCR Level 2 qualification in Word Processing or equivalent
• GCSE Grade C/4 or above in English and Maths, or equivalent qualification
• A minimum of two years' experience in an administrative or business support role
• Experience using Microsoft Office applications, including Word, Excel and Outlook

Working Pattern

This role operates on a rota basis and includes:

• Evening shifts (typically 4:00pm to 8:00pm)
• Day shifts (typically 9:00am to 5:30pm)
• Weekend working, including shifts between 8:00am and 8:00pm

There are two posts available – 19 hours and 20 hours per week.

A DBS check is required for this role alongside relevant checks as a CQC registered service.

Why Sandwell Council?

At Sandwell Council, our work has a real impact. We are proud to be avalues-ledorganisation that supports its employees with excellent benefits, a competitiveremunerationpackage, and a strong focus on development. By joining us,you’llplay a key role in delivering services that make a real and lasting difference to thousands of people across the borough.

We place equality,diversityand inclusion at the core of who we are and how we lead, where every voice matters. At Sandwell, we recognise and value the richness that comes from diverse lived experiences, perspectives,backgroundsand identities. This diversity makes us a stronger and more effective council.

We welcome applications from all backgrounds and are committed to building a workplace where everyone feels they belong, are treated fairly, andhave the opportunity tothrive. Creating an environment where colleagues feel respected,supportedand able to contribute fully is central to our culture and the way we work. We are committed to ensuring that all applicants and employees haveequitableaccess to opportunities. Reasonable adjustments are available throughout the recruitment process and within the workplace so that everyone has the support they need to perform at their best and succeed in their role.

If you have any questions relating to equality, diversity, and inclusion, you can contact the EDI Team [e-mail].

If you wish to apply as Care Leaver or a Disability Confident candidate, please make sure tostatethis whensubmittingyour CV.

If you have a disability and requireassistanceinsubmittingyour CV, please contact Emma Bytheway ([e-mail])