Service Support Assistant

WMJobs; Oldbury; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Annual leave 28 days

Pension scheme (LGPS)

Hybrid working

Career progression

Job summary

Sandwell Children's Trust is seeking a Service Support Assistant to provide administrative support to frontline practitioners. The role includes call handling, message taking, meeting bookings and minuting, with hybrid working and a 37-hour week.

The successful candidate will be IT literate, possess strong communication and organisational skills, and be able to work both independently and as part of a team. Closing date applies and a standard DBS is required.

Qualifications

• Experience working in a business admin role.
• Excellent written and verbal communication skills.
• Good organisation and ability to prioritise workload.
• IT literate and able to work independently and as part of a team.

Responsibilities

• Support front line practitioners with all aspects of administration.
• Handle call handling, message taking and scheduling.
• Assist with setting up meetings and minuting discussions.
• Maintain files and record systems including scanning and uploading documents.
• Update Children’s Social Care systems and ensure information accuracy.

Skills

Business admin experience

Microsoft Office

Communication skills

Education

NVQ Level 1 in Business Administration

Job description

Sandwell Children's Trust,

At Sandwell Children's Trust we strive for excellence to improve the lives of children. Our 'Sandwell Deal', brings together our new improved offering that make Sandwell Children's Trust a great place to work; it also sets out our expectations of you as a member of staff.

What we can offer you

• Generous annual leave of up to 28 days, plus 5 additional days for long service recognition.
• Your birthday off paid in addition to annual leave entitlement and 8 Bank Holidays, plus a concessionary day at Christmas.
• You will receive a generous local government career average pension scheme with employer contributions of 21.6%.
• We recognise individual loyalty with service awards from 2, 5, 10 and every 5 years onwards.
• Flexible working patterns that suit you and all of our roles have well-defined career progression.

Hours - 37 per week

Fixed term contract until August 2027 - Hybrid working

A vacancy has arisen for a Service Support Assistant.

The role is to support front line practitioners with all aspects of administration and includes call handling, message taking, support with booking and minuting of meetings.

We are looking for exceptional candidates who are passionate, committed and dedicated to improving the lives of children and young people.

The successful candidate must be IT literate, have good communication and telephone skills, good organisational skills and the ability to prioritise their own workload. Also be able to work independently and as part of a team.

Admin tasks will include

• Setting up Family meetings.
• Completing finance tasks – such as ordering items for the practitioner/or the family.
• Ensuring accuracy and consistency of information.
• Updating Children's Social Care systems.
• Taking and producing of accurate minutes.
• Maintaining files and record systems including scanning and uploading of documents.
• Ensuring that tasks allocated are completed accurately and within allocated timescale.

What you need to be successful in this role

• Be able to demonstrate previous experience of working in a business admin role.
• Will hold NVQ Level 1 in Business Administration or equivalent.
• Experience of using Microsoft Office packages.
• Experience of finance and procurement would be an advantage.
• Have excellent written and verbal communication skills and good attention to detail.
• Have the ability to plan & organise diaries.

So, if you think your future could lie with Sandwell Children's Trust, then we'd love to hear from you.

Closing date: midnight on Monday 21 September 2026

Sandwell Children's Trust is committed to safeguarding and promoting the welfare of vulnerable groups including children and expects all staff and volunteers to share this commitment. A standard DBS is required for this role.