Business Support Officer

WMJobs; Oldbury; On-site; GBP 21,000 - 23,000; Part time

Job summary

Sandwell Metropolitan Borough Council is seeking an Administration Officer to support the Fair Access Team within the School Admissions Service. This term-time role is 37 hours per week, plus 5 days, providing essential business and admin support, data handling and finance tasks to panels and the team.

You will handle enquiries from parents and carers, prepare letters, manage records and contribute to excellent customer service across schools and agencies.

Qualifications

• NVQ Level 3 or equivalent in Business Administration or relevant experience.
• GCSE Maths and English at grade C or above.
• Proficient in Word and Excel with strong admin and data management skills.
• Experience taking minutes and preparing confidential reports.
• Experience using information management systems to retrieve and analyse data.
• Capable of raising invoices, processing credit notes and placing purchase orders.

Responsibilities

• Dealing with internal/external enquiries by telephone or in person at the One Stop Shop.
• Inputting data, importing information and preparing spreadsheets.
• Preparing, issuing and sending letters to parents/carers.
• Photocopying, scanning and filing as part of admin duties.
• Delivering excellent customer service to parents, schools and agencies.

Skills

Data management

Minutes taking

Customer service

Record keeping

Communication

Education

NVQ Level 3 in Business Administration

Tools

Microsoft Word

Microsoft Excel

Job description

Sandwell Metropolitan Borough Council,

If you are looking for a new challenge and are interested in supporting parents and children, this could be the role for you.

term-time only, 37 hours per week plus 5 days.

The role will involve:

• Acting under the direction of the Fair Access Co-Ordinator, to provide the full range of Business and Administrative support to the Sandwell Fair Access Team and the wider School Admissions Service.
• Carrying out finance related tasks to support the smooth running of panels and the team.
• Supporting the Fair Access Service within the School Admissions Service
• Dealing with enquiries in relation to children whose cases are referred to Fair Access

Key Duties:

• Dealing with internal / external enquiries by telephone / in person via the Council’s One Stop Shop
• Inputting data / importing information / preparation of spreadsheets
• Preparing, producing and sending letters to parents / carers
• Photocopying / scanning / filing
• Delivering an excellent customer service to parents / carers, schools and other agencies

Essential requirements:

• NVQ Level 3/equivalent or above in a relevant area (e.g. Business Administration) or relevant experience.
• GCSE (or equivalent) Maths and English at Grade C or above.
• Proficient in Microsoft Word and Excel, with strong administrative and data management skills.
• Experienced in taking accurate minutes and compiling confidential reports.
• Skilled in maintaining and updating confidential electronic and manual records, ensuring data accuracy and compliance.
• Experienced in using information management systems to retrieve, manage and analyse information and data.
• Competent in raising invoices, processing credit notes and placing purchase orders.

Hours

37 Hours Term Time + 5 days

Closing Date:

30th September 2026

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs

https://www.sandwell.gov.uk/WeAreSandwell/council/story

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