Service Support Officer - Contact Centre

WMJobs; Smethwick; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Generous annual leave

Birthday off

Pension scheme

Service awards

Flexible working patterns

Job summary

Sandwell Children's Trust is recruiting a Service Support Officer based at the Hollies Contact Centre in Smethwick to provide business admin support across a busy Family Centre.

The role covers reception duties, greeting visitors, call handling, message taking, post handling, petty cash management, inbox management and assisting Family Support Workers with information and uploading documents to Children’s records.

Qualifications

• NVQ Level 2 in Business Administration or equivalent.
• Experience in a business administration role.
• IT literate with experience of using Microsoft Office packages.

Responsibilities

• Reception duties, greeting visitors face to face, call handling and message taking.
• Dealing with incoming and outgoing post, issuing and maintaining petty cash, managing shared inboxes and requests from Family Support Workers.
• Supporting new employees with use of equipment and using the in-house Children’s system to obtain information and upload documents to Children’s records.

Skills

Reception duties

Microsoft Office

Communication skills

Organisational skills

Teamwork

IT literacy

Education

NVQ Level 2 in Business Administration

Tools

In-house Children’s system

Job description

Sandwell Childrens Trust,

Sandwell Children's Trust rated as a Good Provider.

At Sandwell Children’s Trust we strive for excellence to improve the lives of children. Our ‘Sandwell Deal’, brings together our new improved offering that make Sandwell Children’s Trust a great place to work; it also sets out our expectations of you as a member of staff.

What we can offer you:

• Generous annual leave of up to 29 days, plus 5 additional days for long service recognition.
• Your birthday off paid in addition to annual leave entitlement and 8 Bank Holidays, plus a concessionary day at Christmas.
• You will receive a generous local government career average pension scheme with employer contributions of 21.6%.
• We recognise individual loyalty with service awards from 2, 5, 10 and every 5 years onwards.
• Flexible working patterns that suit you and all of our roles have well-defined career progression.

Hours - 37 per week

This post is office based at the Hollies Contact Centre, Smethwick

12 months fixed term contract

Sandwell Children’s Trust has a 12-months fixed term contract for a Service Support Officer based at the Hollies Contact Centre, to provide Business Admin Support throughout the service.

The role is to support a busy Family Centre with all aspects of administration. The role includes reception duties, greeting visitors face to face, call handling and message taking, dealing with incoming and outgoing post, issuing and maintaining petty cash, managing shared inboxes and dealing with requests from Family Support Workers.

You will be responsible for supporting new employees with the use of equipment and using the in-house Children’s system to obtain information and uploading documents to Children’s records.

About you:

• Will hold NVQ Level 2 in Business Administration or equivalent.
• Be able to demonstrate previous experience of working in a business admin role
• You need to be IT literate with experience of using Microsoft Office packages.
• Have good communication and telephone skills.
• Have good organisational skills and ability to prioritise your own workload.
• You must also be able to work independently and work well as part of a team.

Closing date: midnight on Monday 21 September 2026

Sandwell Children's Trust is committed to safeguarding and promoting the welfare of vulnerable groups including children and expects all staff and volunteers to share this commitment. A standard DBS is required for this role.