Administrator (Service Department)

Confidential; Winchester; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Permanent role

Industry experience

Supportive team

Varied role

Job summary

Confidential in Winchester is seeking an organised Service Administrator to join the agricultural service team. The role focuses on coordinating service activities, managing maintenance schedules and providing robust administrative support across the business.

You will work with Service Managers and Accounts, handle bookings, records and warranty processes, and contribute to timely reporting. A full, valid driving licence is preferred and experience in service-driven environments is beneficial.

Qualifications

• Previous administration experience, preferably in service, maintenance or engineering environments.
• Experience in automotive, HGV, plant, agricultural machinery or similar industries encouraged.
• Basic understanding of the agricultural industry and machinery.

Responsibilities

• Service Coordination: Manage and book service appointments and keep maintenance schedules up to date.
• Customer Communication: Answer calls and messages promptly and professionally.
• Telematics Management: Monitor telematics to track equipment requirements and service schedules.
• Warranty Administration: Process warranty submissions and claims and assist with extended warranties.
• Team Collaboration: Work with Service Managers and Accounts across teams to keep operations organized.
• Reporting: Produce weekly and monthly service reports for management.
• General Administration: Handle clock cards, holiday requests and record-keeping.

Skills

Organisational skills

Communication skills

Teamwork

Proactive

Tools

Driving licence

Job description

Service Administrator

Location: Winchester

Salary: 30,000- 35,000 per annum

Hours: 40 hours per week

Contract: Permanent

Start Date: ASAP

Join a Leading Agricultural Business!

Are you an organised and proactive administrator with experience in service, maintenance or engineering environments? Do you enjoy keeping operations running smoothly, coordinating service schedules and supporting a busy team?

We're looking for an Agricultural Service Administrator to join a well-established and highly regarded agricultural business based in Winchester. This is an excellent opportunity to become part of a supportive team, playing a key role in coordinating service activities, managing maintenance schedules and ensuring excellent administrative support across the business.

While experience within the agricultural industry would be an advantage, we're also keen to hear from candidates with backgrounds in automotive, HGV, plant or other service-led environments.

The Role

Working as part of the Service Team, you'll help ensure service operations run efficiently by coordinating bookings, maintaining accurate records and supporting warranty processes. You'll work closely with Service Managers, colleagues in Accounts and other team members to keep everything organised and running smoothly.

Key Responsibilities

• Service Coordination: Manage and book service appointments, helping to ensure maintenance schedules are kept up to date.
• Customer Communication: Answer and respond to incoming calls and messages from the depot, ensuring queries are dealt with promptly and professionally.
• Telematics Management: Monitor telematics systems to track equipment requirements and maintain accurate service schedules.
• Warranty Administration: Process warranty submissions and claims, administer extended warranties where required, and assist with resolving outstanding issues.
• Team Collaboration: Work closely with Service Managers and colleagues across the Service and Accounts teams to support day-to-day operations.
• Reporting: Produce weekly and monthly reports to support effective service management and business performance monitoring.
• General Administration: Assist with essential administrative tasks, including clock cards, holiday requests and maintaining accurate records.

About You

We're looking for someone who is organised, reliable and confident managing a varied administrative workload. You'll have excellent communication skills, a proactive approach and the ability to work effectively as part of a team.

Ideally, you'll bring:

• Previous administration experience, preferably within a service, maintenance or engineering environment.
• Experience in automotive, HGV, plant, agricultural machinery or a similar industry. However, candidates with experience in other service-based environments are encouraged to apply.
• A basic understanding of the agricultural industry, including machinery types, their applications and leading manufacturers.
• Strong organisational skills and excellent attention to detail.
• Good communication skills and the ability to liaise with colleagues across different departments.
• A full, valid driving licence.

What's on Offer?

• Competitive salary of 30,000- 35,000 per annum.
• A permanent position with an established and reputable agricultural business.
• The opportunity to develop your experience within a specialist industry.
• A varied role where you'll make a real contribution to the efficiency of the Service Team.
• The chance to work alongside an experienced and supportive team.