Senior Workshop Controller – Commercial Vehicles | Bonus & Benefits

One to One personnel Limited; Basildon; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

24 days annual leave

Carryover up to 5 days leave

Life Assurance

Duvet Day

Pensions contribution up to 5%

Private Medical Insurance

Overtime up to 130%

Bonus, incentives and commission

Job summary

One to One Personnel Limited is seeking an experienced Workshop Controller to lead a busy commercial vehicle workshop in the UK. You will oversee daily operations, allocate work to technicians and drive productivity while maintaining high levels of customer service.

You will partner with the Depot Manager and Service Department to hit KPIs, ensure safety standards, and optimise workshop profitability. A proactive, hands-on leader with strong CV knowledge is essential.

Qualifications

• Experience as Workshop Controller in commercial vehicle environment.
• Strong knowledge of commercial vehicles (HGV/LCV).
• Experience with R2C and 1LINK systems.
• Proven management of workshop workloads and technician allocation.
• Good technical understanding of servicing/repairs.
• Experience with warranty processes and claims administration.
• Knowledge of workshop loading systems and POS.
• Understanding LGV legislation and workshop compliance.
• Strong leadership and communication skills.
• Ability to work under pressure and meet deadlines.
• Proactive, customer‑focus attitude.

Responsibilities

• Manage day-to-day running of a busy commercial vehicle workshop.
• Plan, schedule and allocate work to technicians for max efficiency.
• Monitor performance, technician utilisation and hours sold against targets.
• Lead, motivate, coach and develop a team of technicians.
• Liaise with Service Department, customers and internal teams to meet timescales.
• Ensure warranty claims and documentation are completed accurately.
• Maintain relationships with Warranty and Technical Departments.
• Utilise workshop management systems, including R2C and 1LINK.
• Oversee quality control, housekeeping and health & safety compliance.
• Identify opportunities to improve processes, productivity and customer satisfaction.
• Support the Depot Manager in achieving operational and financial targets.

Skills

HGV/LCV knowledge

R2C & 1LINK

Workload management

Warranty processes

Loading systems

LGV legislation

Leadership

Communication

Pressure handling

Workshop Controller experience

Tools

Workshop loading systems

POS

Job description

One to One Personnel Limited is seeking an experienced Workshop Controller to lead a busy commercial vehicle workshop in the UK. You will oversee daily operations, allocate work to technicians and drive productivity while maintaining high levels of customer service.

You will partner with the Depot Manager and Service Department to hit KPIs, ensure safety standards, and optimise workshop profitability. A proactive, hands-on leader with strong CV knowledge is essential.