Senior Workflow Architect, AI-Driven Business Solutions

ServiceNow

Staines-upon-Thames

Remote

GBP 90,000 - 140,000

Full time

2 days ago

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Job summary

ServiceNow in the United Kingdom is seeking a Principal Solution Architect, Core Business Transformation Solutions to consult with customers on implementing Workflows-based solutions, including HR Service Delivery, Legal Service Delivery, Workplace/Facility Service Delivery, Employee Service Management, and Finance & Supply Chain.

You will lead solutioning, scoping, governance, and delivery across complex projects, partnering with senior stakeholders to ensure value and long-term

Qualifications

Experience applying AI to work processes and automation.
Multiple years in consulting or configuration of complex technologies.
Experience in ServiceNow platform implementations.
Strong ability to influence senior leaders and sponsors.

Responsibilities

Lead solutioning and scoping discussions during pre-sales and workshops.
Drive delivery of multi-workflow projects across HR, Legal, Workplace/Facility, and Finance/Supply Chain domains.
Engage senior stakeholders to align business objectives with technology solutions.
Publish reusable workflow use cases for broader consumption and roadmaps.
Establish governance and best practices to scale solutions and reduce technical debt.
Mentor delivery team members and partner ecosystem.

Skills

AI integration

Consulting experience

Solution design

Pre-sales support

Stakeholder influence

Effective communication

Mentoring teammates

Job description

You will lead solutioning, scoping, governance, and delivery across complex projects, partnering with senior stakeholders to ensure value and long-term

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