Senior Welcome Host: Upsell & Guest Experience Lead

Golf Fang Cardiff; Cardiff; In loco; GBP 18.000 - 24.000; Tempo pieno

Vantaggi offerti da questo lavoro

Play for free

50% off drinks

Stakeholder pension

Mental health support

Additional holiday

Descrizione del lavoro

Golf Fang Cardiff is seeking a proactive management support team member to assist Duty Managers in delivering operational excellence. You will train hosts, ensure licensing, hygiene and health and safety compliance, and handle customer enquiries and complaints.

You will coach the team to hit upsell targets, improve revenue, and ensure hosts are well equipped in product knowledge, customer service, safety and venue information.

Competenze

• Experience in busy reception/host teams.
• Ability to upsell and motivate teams.
• Minimum 6 months hosting experience.

Mansioni

• Support Duty Managers to deliver operational excellence through training of hosts.
• Coach hosts to achieve upsell targets and revenue growth.
• Conduct regular training on product knowledge, customer service, safety and venue information.

Conoscenze

Reception/host experience

Upsell techniques

Hosting experience

Descrizione del lavoro

Golf Fang Cardiff is seeking a proactive management support team member to assist Duty Managers in delivering operational excellence. You will train hosts, ensure licensing, hygiene and health and safety compliance, and handle customer enquiries and complaints.

You will coach the team to hit upsell targets, improve revenue, and ensure hosts are well equipped in product knowledge, customer service, safety and venue information.