Senior Floor Host & Guest Experience Leader

Big Fang Collective Ltd; Cardiff; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free golf and 50% off drinks at all of

Stakeholder pension scheme

Tip jar

Additional Holiday days

Mental health first aiders

Job summary

Big Fang Collective Ltd's Golf Fang venue in the UK is seeking a Senior Floor Server to deliver top-tier service across a busy floor, upsell to boost revenue, and lead a team of floor servers with confidence.

You will run regular product knowledge and safety briefings, support guest experience, and help maintain brand standards. Full training on our venues and menus will be provided to successful applicants.

Qualifications

• Experience working in a busy floor/waiting/host team.
• Knowledge and experience of upsell techniques and team motivation.

Responsibilities

• Oversee floor servers to achieve sales targets and improve revenue generation.
• Hold regular training sessions with the team on product knowledge, customer service, safety and venue information.
• Support general venue operations to ensure a high-standard guest experience.

Skills

Experience in busy floor/Waiting/Host

Education

Food safety and hygiene qualifications

Job description

Big Fang Collective Ltd's Golf Fang venue in the UK is seeking a Senior Floor Server to deliver top-tier service across a busy floor, upsell to boost revenue, and lead a team of floor servers with confidence.

You will run regular product knowledge and safety briefings, support guest experience, and help maintain brand standards. Full training on our venues and menus will be provided to successful applicants.