Senior Welcome Host

Golf Fang Cardiff; Cardiff; Vor Ort; GBP 18.000 - 24.000; Vollzeit

Benefits dieser Stelle

Play for free

50% off drinks

Stakeholder pension

Mental health support

Additional holiday

Zusammenfassung

Golf Fang Cardiff is seeking a proactive management support team member to assist Duty Managers in delivering operational excellence. You will train hosts, ensure licensing, hygiene and health and safety compliance, and handle customer enquiries and complaints.

You will coach the team to hit upsell targets, improve revenue, and ensure hosts are well equipped in product knowledge, customer service, safety and venue information.

Qualifikationen

• Experience in busy reception/host teams.
• Ability to upsell and motivate teams.
• Minimum 6 months hosting experience.

Aufgaben

• Support Duty Managers to deliver operational excellence through training of hosts.
• Coach hosts to achieve upsell targets and revenue growth.
• Conduct regular training on product knowledge, customer service, safety and venue information.

Kenntnisse

Reception/host experience

Upsell techniques

Hosting experience

Jobbeschreibung

SICKER THAN YO’ AVERAGE

About us

Golf Fang is where entertainment reaches a whole new level! As part of the Big Fang Collective, we are on a mission to change the way the UK enjoys itself! We’re a high-energy, immersive entertainment venue filled with 18 mind-blowing golf holes, Big Fang karaoke, Throwies-Darts and arcades – making every visit unforgettable. That’s just the beginning! Our in-house food brands; Nothing Cheezy, serving up next-level pizza, and Diggys, dishing out loaded hot dogs, keep our guests fuelled for the fun. Top it off with our signature cocktails, crafted by our talented bar team, and you’ve got the ultimate entertainment experience! We thrive on pushing boundaries and exploring what’s possible. If you’re ready to create jaw-dropping experiences and be part of something extraordinary,

About the role

To be an efficient and effective member of the management support team. Supporting Duty Managers to deliver operational excellence through training and developing a strong team of hosts, ensuring compliance with licensing, hygiene and health and safety, handling customer enquiries and complaints. Providing coaching to achieve upsell targets to improve revenue generation from welcome hosts. To hold regular training sessions with hosts, ensuring that they are well equipped in product knowledge, customer service, safety, and general venue information

Essential

• Experience in working in a busy reception/host team.
• Knowledge and experience of upsell and team motivation techniques.
• At least 6 months hosting experience.

Desired

• Experience in high volume brand equivalent venues.
• Food safety and hygiene qualifications.
• Personal License.

Our Sicker Than Yo Average Offer:

• Play for free and 50% off drinks at all venues for employees, along with great discounts for family and friends.
• Stakeholder pension scheme.
• Access to trained mental health first aiders across the business plus the opportunity to become trained yourself.
• Additional Holiday days for each complete year with us