Senior Welcome Host

Big Fang Collective Ltd; Cardiff; Sur place; GBP 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Free play

50% drinks discount

Stakeholder pension

Mental health first aiders

Extra holiday days

Résumé du poste

Big Fang Collective Ltd’s SICKER THAN YO’ AVERAGE venue is seeking a proactive management support team member. You will train and develop hosts, drive upsell and revenue, and ensure licensing, hygiene and health & safety requirements across the venue.

Join a high-energy, entertainment-led environment where you’ll coach a busy host team, handle guest inquiries, and maintain service standards during peak periods with a focus on guest satisfaction.

Qualifications

• Experience in busy reception/host teams.
• Knowledge and experience of upsell and team motivation techniques.
• At least 6 months hosting experience.
• Experience in high volume brand venues.
• Food safety and hygiene qualifications.
• Personal License.

Responsabilités

• Support Duty Managers to deliver operational excellence through training and developing a strong team of hosts.
• Ensure licensing, hygiene and health and safety compliance.
• Handle customer enquiries and complaints.
• Provide coaching to achieve upsell targets to improve revenue generation.
• Hold regular training sessions with hosts on product knowledge and venue information.

Connaissances

Reception experience

Upsell techniques

Team motivation

Hosting experience

Description du poste

SICKER THAN YO’ AVERAGE

About us

Golf Fang is where entertainment reaches
a whole new level! As part of the Big Fang Collective, we are on a mission to
change the way the UK enjoys itself! We’re a high-energy, immersive
entertainment venue filled with 18 mind-blowing golf holes, Big Fang karaoke,
Throwies-Darts and arcades – making every visit unforgettable. That’s just the
beginning! Our in-house food brands; Nothing
Cheezy, serving up next-level pizza, and Diggys, dishing out loaded hot dogs,
keep our guests fuelled for the fun. Top it off with our signature cocktails,
crafted by our talented bar team, and you’ve got the ultimate entertainment
experience! We thrive on pushing boundaries and exploring what’s possible. If
you’re ready to create jaw-dropping experiences and be part of something
extraordinary,

About the role

To be an efficient and effective member of the management support team. Supporting Duty
Managers to deliver operational excellence through training and developing a strong team
of hosts, ensuring compliance with licensing, hygiene and health and safety, handling
customer enquiries and complaints. Providing coaching to achieve upsell targets to improve
revenue generation from welcome hosts. To hold regular training sessions with hosts,
ensuring that they are well equipped in product knowledge, customer service, safety, and
general venue information

Essential

• Experience in
  working in a busy reception/host team.
• Knowledge and
  experience of upsell and team motivation techniques.
• At least 6 months
  hosting experience.

Desired

• Experience in high volume brand equivalent venues.
• Food safety and hygiene qualifications.
• Personal License.

Our Sicker Than Yo Average Offer:

• Play
  for free and 50% off drinks at all venues for employees, along with
  great discounts for family and friends.
• Stakeholder pension scheme.
• Access to trained mental health first aiders across
  the business plus the opportunity to become trained yourself.
• Additional Holiday days for each complete year with
  us