Senior Warehouse Operative

ao.com; Newport; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

31 days holiday

Pension scheme (min 5%)

Enhanced maternity/paternity/adoption

Make a difference day (paid charity)

Exclusive event access (AO Arena, etc)

Job summary

AO.com is seeking an Operations role to keep our depot running smoothly, ensuring loads are secured, vehicles compliant, and deliveries continue without interruption.

You will lead and support the team, coordinate tasks, monitor performance, and drive safety and efficiency across daily shifts from 4am-1pm or 1pm-10pm. A permanent full-time contract with extensive benefits awaits AOers.

Qualifications

• Understand transport legislation and logistics operation.
• Able to build good relationships with people even when under pressure.
• Challenge any vehicle issues or damages with our Drivers.
• Make decisions in the absence of the Depot Manager to drive performance and service.
• React quickly to information and be able to solve problems independently.
• Good communication skills both verbally and written.
• Competent use of Microsoft, particularly Excel.

Responsibilities

• Check that all vehicles leaving the depot are secure and meet required transport legislation requirements
• Monitor delivery performance throughout the day
• Support training for new starters to include Safe Systems of Work and Health and Safety
• Briefing team daily/weekly on key priorities and workload
• Supervising the team and allocating tasks and priorities
• Complete alcohol testing when required
• Complete minor repairs to vehicles and arrange servicing as required
• Communicate with our Drivers, handling any queries efficiently and in a professional manner
• Take responsibility for managing the transhipping and reloads
• Complete in-house reports on a daily basis

Skills

Transport legislation

Logistics operations

Communication

Problem solving

Leadership

Excel

Job description

As part of our operational team, you’ll be hands‑on in keeping our vehicles loaded safely, on the road, and ready to deliver the amazing service our customers know us for. You’ll get stuck into the day‑to‑day—making sure loads are secure, vehicles stay compliant, and everything meets our high AO standards.

You’ll complete regular reports with accuracy, keep a close eye on safety, and build great working relationships with our employed engineers, our self‑employed crews, and the contractors who help keep our vehicles in top shape. Whether it’s supporting repairs, sorting maintenance, or sharing the right info at the right time, you’ll be the glue that keeps everything running smoothly.

It’s all about creating a safe, efficient operation behind the scenes so our drivers can deliver the best possible experience to our customers—because at AO, we’re all about treating every delivery like it’s the most important one of the day.

• Hours: 5 on 3 off, 5 on 2 off shift pattern / 40 hours per week
• Start/Finish times: 4am-1pm and 1pm- 10pm
• Job Type: Full Time and Permanent Contract

Here's What You Can Expect To Be Doing

• Check that all vehicles leaving the depot are secure and meet required transport legislation requirements
• Monitor delivery performance throughout the day
• Support training for new starters to include Safe Systems of Work and Health and Safety
• Briefing team daily/weekly on key priorities and workload
• Supervising the team and allocating tasks and priorities
• Complete alcohol testing when required
• Complete minor repairs to vehicles and arrange servicing as required
• Communicate with our Drivers, handling any queries efficiently and in a professional manner
• Take responsibility for managing the transhipping and reloads
• Complete in-house reports on a daily basis

A Few Things About You

• Understand transport legislation and logistics operation
• Able to build good relationships with people even when under pressure
• Challenge any vehicle issues or damages with our Drivers
• Able to make decisions in the absence of the Depot Manager to drive performance and service
• React quickly to information and be able to solve problems independently
• Good communication skills both verbally and written
• Competent use of Microsoft, particularly Excel

A Bit About Us

We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.

But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too.

We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.

• 31 days holiday
• At least 5% contribution pension scheme
• Enhanced Maternity, Paternity and Adoption Packages
• Make a difference day (x2 fully paid charity days a year)
• Gain exclusive ticket access to AO Arena, Sales Sharks, and Manchester Thunder.

To see all our benefits and perks, visit our AO Benefits page.