Demand Planner

ao.com; Bolton; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Free on-site parking

Complimentary breakfast

Subsidised in-house coffee shop

Job summary

AO.com seeks a Demand Planner to own a key category within our fast-moving Supply Chain team in Bolton. You’ll forecast, analyze trends, and partner with buyers, suppliers and internal teams to keep stock flowing smoothly.

You’ll use data to shape confident forecasts, manage range changes, and provide weekly performance updates to senior management, while developing your own skills in a supportive, growth‑driven environment.

Qualifications

• Organised with great attention to detail and able to manage multiple data streams.
• Strong Excel skills and willingness to learn new systems.
• Proven ability to build positive relationships with suppliers and stakeholders.

Responsibilities

• Work closely with the Buyer to collaboratively forecast your category range.
• Attend supplier meetings to agree forecast plans, intake requirements, and discuss performance.
• Manage range changes, ensuring a smooth and well planned transition between outgoing and incoming lines.
• Build and maintain strong working relationships with both internal teams and external partners.
• Support promotional planning to deliver effective and well executed activity.
• Provide weekly performance updates from your category to senior management.
• Maintain accurate data within our forecasting and replenishment system.

Skills

Excel

Detail-oriented

Stakeholder relationships

Forecasting experience

Tools

Forecasting system

Job description

We’re on the lookout for a Demand Planner to join our fast moving Supply Chain team in this permanent role. If you love data, numbers, problem solving, and making things run like clockwork, you’ll fit right in.

As our new Demand Planner, you’ll take full ownership of a key category and ensure we’ve always got the right products at the right time. You’ll dive into the numbers, spot trends early, and use your insight to shape accurate, confident forecasts. And because strong relationships are a big part of how we work, you’ll collaborate closely with teams across AO, as well as our suppliers and partners, to keep communications clear and our stock flowing smoothly.

And because we’re big believers in helping our people grow, you’ll have loads of opportunity to develop. Whether you want to level up your technical expertise, build on your Supply Chain know how, or take on new challenges across the business, your development is important.

Our people are our superpower, and we’re unstoppable when we’re together! We want your ideas to flow, and what better way to make that happen than being based onsite in our Bolton office 5 days a week, where our culture fuels creativity, collaboration and growth. If a £1 bet in the pub between two friends can become the UKs most trusted electrical retailer, imagine what else can be achieved when we’re together.

Here's What You Can Expect To Be Doing

• Work closely with the Buyer to collaboratively forecast your category range
• Attend supplier meetings to agree forecast plans, intake requirements, and discuss performance
• Manage range changes, ensuring a smooth and well planned transition between outgoing and incoming lines
• Build and maintain strong working relationships with both internal teams and external partners
• Support promotional planning to deliver effective and well executed activity
• Provide weekly performance updates from your category to senior management
• Maintain accurate data within our forecasting and replenishment system

A Few Things About You

• You're super organised, have a great eye for detail, and take pride in getting the little things right.
• Experience using Microsoft Excel, and the ability to learn new tech and systems.
• You're great at building positive relationships with suppliers and stakeholders, escalating issues when needed.
• Experience in a Demand Planning, Trading or Supply Chain role would be an advantage.

A Bit About Us

We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.

But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from over ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too.

We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.

Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you’ll be rewarded inside and outside of work.

• Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
• Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future.
• Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access!
• Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more.
• Discounts; exclusive discounts across our product range.
• Family leave; Enhanced Maternity, Paternity and Adoption leave.
• Making a difference; 2 fully paid days a year to donate your time to any charity of your choice.
• On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised in house coffee shop!

To see all our benefits and perks, visit our AO Benefits page.