Stock Controller (Days)

ao.com; Crewe; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

24 days holiday

Pension scheme (5%+)

Enhanced parental leave packages

Make a difference day (charity days)

Job summary

AO.com, a leading UK appliances retailer, is seeking a Stock Controller (Days) to safeguard stock integrity and support smooth warehouse operations. You will monitor inbound docs, assign trailers to bays, resolve discrepancies, and ensure accurate stock reporting.

You’ll work in a structured, data-driven environment with a 4-on/4-off shift pattern, 6:00am–6:00pm, contributing to high inventory accuracy and reduced stock loss. This role emphasizes initiative and team collaboration.

Qualifications

• Discrepancy identification with methodical, root-cause investigation.
• Comfortable with numerical data and warehouse systems.
• Clear cross-functional communication to resolve issues.
• Initiative to resolve stock-related challenges and anomalies.

Responsibilities

• Ensure inbound docs align with system entries and assign trailers to bays.
• Manage inbound shipments via Goods In Dashboard from various suppliers and escalate discrepancies.
• Conduct stock investigations using the WMS (GEAC) to resolve discrepancies.
• Generate and manage inventory reports and 3rd party product processes per internal protocols.

Job description

In a fast-moving logistics environment, accuracy isn’t just a benefit, it’s a necessity. As a Stock Controller Days, you will play a critical role in ensuring the integrity of our stock, supporting smooth operations across the warehouse, and acting as a key point of control for goods in, inventory accuracy, and reporting.

This is a role for someone who thrives in a structured, data-driven environment, yet is adaptable when things shift because in warehousing, they often do.

No two days are the same in this fast-paced role. You’ll manage a variety processes, and help improve how we work to ensure consistent, work practices. If you’re ready to get stuck in and make an impact, we’d love to hear from you.

• Contract: Full time permanent contract
• Hours: 40.25 hours per week
• Shift Pattern: 4 on 4 off rotational shift pattern
• Working Hours: 6:00am - 6:00pm

Here’s What You Can Expect To Be Doing

Ensure all inbound documentation aligns with system entries, accurately assigning trailers to the appropriate bays. Promptly identify, report, and action any discrepancies in a timely manner, maintaining operational flow in a fast-paced warehouse environment.

• Manage inbound shipments via the Goods In Dashboard, processing items from JIT, KLS, 3rd Party, and Bulk suppliers, while escalating any discrepancies to Customer Service, Finance, and Returns.
• Conduct inventory investigations using the Warehouse Management System (GEAC) to resolve physical/system stock discrepancies including negative balances, order errors, and missing or excess stock, among other inventory-related anomalies that may arise.
• Generate and manage inventory reports, ensuring they are completed on schedule, prioritised effectively during busy periods, and maintained to a high standard of accuracy.
• Handle 3rd Party product‑specific processes, including inbound management, investigations, and reporting, according to internal protocols.

Your efforts will directly support the business in delivering operational excellence, reducing stock loss, and maintaining high levels of inventory accuracy.

A Few Things About You

• Ability to identify discrepancies and investigate root causes methodically.
• Comfortable working with numerical data and warehouse systems.
• Confident in communicating with cross‑functional teams to resolve issues.
• Able to take initiative in resolving stock‑related challenges and anomalies.
• Experience with Microsoft 365. Strong experience with WMS and MS Excel is preferred; ability to quickly learn new systems is essential.

A Bit About Us

We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.

But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5‑star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too.

We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU..

• 24 days holiday
• At least 5% contribution pension scheme
• Enhanced Maternity, Paternity and Adoption Packages
• Make a difference day (x2 fully paid charity days a year)
• Gain exclusive ticket access to AO Arena, Sales Sharks, and Manchester Thunder.

To see all our benefits and perks, visit our AO Benefits page