Driver Quality Coordinator

AO; Potters Bar; On-site; GBP 30,000 - 32,500; Full time

Benefits offered by this job

33 days holiday

Pension scheme

Healthcare cashback

Staff discount

Enhanced parental benefits

Expression of wish service

Make a difference days

Share-save scheme

Job summary

AO is seeking a Driver Quality Coordinator to nurture our self-employed driver network, welcoming new talent and energizing existing teams with a positive, performance-driven culture.

You'll deliver training, lead recruitment briefings, monitor driver performance and safety, handle queries, and ensure records and compliance, helping us maintain high service standards across deliveries.

Qualifications

• Ability to lead, inspire, and motivate others to perform at their best.
• Excellent communication skills across all levels of the business.
• Strong IT skills with confidence using Microsoft Office and warehouse management systems.

Responsibilities

• Deliver engaging training sessions to new and existing self-employed delivery drivers, ensuring they’re confident and prepared.
• Lead recruitment presentations to attract and onboard high-quality self-employed contractors.
• Monitor performance and fairness, helping to improve driver grading and ensure work is allocated equitably.
• Reduce customer complaints by proactively supporting drivers and addressing issues quickly and effectively.
• Keep accurate training records and support internal audits to maintain high standards.
• Champion safety and compliance, ensuring drivers are up to date with Safe Systems of Work (SSW) and internal policies.
• Be the go-to contact for driver queries — from payments and routing to grading and damage claims.
• Support with incident resolution, including property, vehicle, and product damage, and deliver ad hoc retraining where needed.

Skills

Leadership

Customer service mindset

Communication

MS Office & WMS familiarity

Tools

Microsoft Office

Warehouse Management System

Job description

Job Overview

About The Role

Step Into a Career That Delivers - Become a Driver Quality Coordinator at AO

At AO, we don’t just deliver appliances — we deliver smiles, reliability, and exceptional service. And it all starts with our incredible self-employed driver crews. That’s where you come in.

As a Driver Quality Coordinator, you’ll be the heartbeat of our driver network — welcoming new talent, energizing our existing teams, and championing a culture of positivity and performance. You’ll be supported by a team that’s as ambitious as you are, with the tools and training to help you thrive.

Join a high-performing, collaborative team where your ideas matter, your growth is supported, and your impact is felt every single day.

• Salary: From £30,000.00 to £32,500.00 per annum(depending on experience).
• Hours: 40 hours per week.
• Shift Pattern: Monday to Friday
• This is a 12-month fixed-term contract, with the possibility of a permanent role depending on business needs and performance.

Here’s What You Can Expect To Be Doing

• Deliver engaging training sessions to both new and existing self-employed delivery drivers, ensuring they’re confident and prepared.
• Lead recruitment presentations to attract and onboard high-quality self-employed contractors.
• Monitor performance and fairness, helping to improve driver grading and ensure work is allocated equitably.
• Reduce customer complaints by proactively supporting drivers and addressing issues quickly and effectively.
• Keep accurate training records and support internal audits to maintain high standards.
• Champion safety and compliance, ensuring drivers are up to date with Safe Systems of Work (SSW) and internal policies.
• Be the go-to contact for driver queries — from payments and routing to grading and damage claims.
• Support with incident resolution, including property, vehicle, and product damage, and deliver ad hoc retraining where needed.

A Few Things About You

• A genuine passion for delivering the outstanding service our customers expect and deserve.
• The ability to lead, inspire, and motivate others to perform at their best.
• Confidence in applying a fair and consistent approach to people management.
• Strong communication skills, with the ability to engage effectively at all levels.
• Solid IT skills, including confidence using Microsoft Office and warehouse management systems.

A Bit About Us

We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.

But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too.

We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.

Our Benefits

• 33 days holiday
• At least 5% contribution pension scheme
• Healthcare Cashback Scheme
• Exclusive Staff Discount
• Enhanced Maternity, Paternity and Adoption Packages
• Expression of wish service
• Make a difference days (x2 fully paid charity days a year)
• Share-save Scheme