Transport Operations Lead

ao.com; Fortissat; On-site; GBP 24,000 - 33,000; Full time

Benefits offered by this job

Pension scheme

Healthcare cashback

Enhanced parental leave

Charity days

Share Save Scheme

Job summary

AO is seeking a Transport Operations Lead to keep the Larkhall depot running smoothly. You’ll be the go-to for self-employed delivery crews, overseeing day-to-day operations, vehicle checks and compliance, and coordinating maintenance.

You’ll welcome new starters and build strong relationships with drivers and contractors, shaping a safe, efficient depot environment. This full-time role offers a structured schedule, the chance to advance in transport operations, and the opportunity to contribute

Qualifications

• Experience in Transport Administration, Logistics or a similar operational role.
• Organised with ability to manage multiple moving parts.
• Calm under pressure and a natural problem solver.
• Excellent relationship-building with drivers, contractors and colleagues.
• Knowledge of transport compliance and safe loading practices.
• Willingness to take ownership and get stuck in when needed.

Responsibilities

• Support our network of self-employed delivery crews and help them deliver brilliant service.
• Monitor day-to-day operations and jump in to solve problems when they arise.
• Carry out vehicle and compliance checks to keep fleet safe and road-ready.
• Coordinate vehicle maintenance and repairs.
• Support new starters and help them settle in at AO.
• Build great working relationships with drivers, contractors and colleagues.
• Help create a safe, positive and successful depot environment.
• Work closely with the management team to keep everything running smoothly.

Skills

Transport admin

Logistics

Coordination

Problem solving

Relationship building

Compliance knowledge

UK driving licence

Job description

About the role:

Love keeping things running smoothly? Enjoy solving problems and being the person people turn to when they need help?

We're looking for a Transport Operations Lead to help keep our Larkhall operation moving. You'll be a key point of contact for our self-employed delivery crews, supporting them throughout the day while making sure our vehicles stay safe, compliant and ready to deliver the brilliant service AO is known for.

This is a great opportunity for someone working in Transport Admin, Transport Coordination or Logistics who wants to take that next step and get more involved in the day-to-day operation.

At AO, no two days are ever the same. One minute you'll be helping a crew get back on track, the next you'll be arranging vehicle maintenance, checking compliance, or welcoming a new starter into the team.

You’ll be right at the heart of the operation, making a real difference every day.

• Salary: £28,311.90 per annum
• Hours: 5 on 2 off (4am - 13:00pm) and 5 on 3 off (12:00pm - 21:00pm)
• Job Type: Full time and Permanent Contract
• Location: Unit 1, Middleton Avenue, Strutherhill Ind. Estate, Larkhall, ML9 2UN

Here's What You Can Expect To Be Doing :

• Supporting our network of self-employed delivery crews and helping them deliver brilliant service
• Keeping an eye on the day-to-day operation and jumping in to solve problems when they arise
• Carrying out vehicle and compliance checks to keep our fleet safe and road-ready
• Coordinating vehicle maintenance and repairs
• Supporting new starters and helping them settle into life at AO
• Building great working relationships with drivers, contractors and colleagues
• Helping create a safe, positive and successful depot environment
• Working closely with the management team to keep everything running smoothly

A Few Things About You:

• Experience in Transport Administration, Logistics, Distribution or a similar operational role
• Enjoy being organised and keeping lots of moving parts under control
• A natural problem solver who stays calm when things get busy
• Comfortable building relationships with drivers, contractors and colleagues
• Knowledge of transport compliance and safe loading practices
• Happy taking ownership and getting stuck in when needed
• Full UK Manual Driving Licence

Nice to have, but not essential:

• Experience supporting drivers or contractor networks
• Basic vehicle maintenance knowledge
• Previous experience in a lead, coordinator or team support role

A Bit About Us

We're big on appliances and electricals, really big.

Washing machines, fridge freezers and TVs? They're our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.

But we're more than that. For over 25 years, trust has been at the heart of everything we do, helping us become one of the UK's most trusted electrical retailers.

Our people are what make AO special. We work hard, support each other and genuinely care about delivering brilliant experiences for our customers. That's why we're always looking for great people who want to make a difference and grow their careers with us.

Our Benefits:

• At least 5% contribution pension scheme
• Healthcare Cashback Scheme
• Enhanced Maternity, Paternity and Adoption Packages
• Expression of wish service
• Make a difference days (x2 fully paid charity days a year)
• Share-save Scheme
• Gain exclusive ticket access to AO Arena, Sales Sharks, and Manchester Thunder.

AO's secret sauce? The people.

So if you're looking for a role where you can take on more responsibility, develop your operational skills and be part of a team that genuinely cares, we'd love to hear from you.