Senior Visitor Experience Lead

National Trust for Places of Historic Interest or Natural Beauty; Sevenoaks; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Substantial pension up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking

Job summary

National Trust’s Ightham Mote seeks a Senior Visitor Experience Officer to lead creative programming and events, inspiring visitors and coordinating activities with teams across sites. You’ll monitor budgets, support marketing, and carry out duty management, including weekend work.

You’ll supervise volunteers and engage diverse audiences in a busy visitor environment. The role sits at Ightham Mote with occasional work at Knole, contributing to a lively portfolio of properties and experiences.

Qualifications

• Experience devising and running activities to inspire and engage visitors.
• Strong communication and teamwork skills.
• Ability to interpret collections for diverse audiences.

Responsibilities

• Lead the delivery of creative programming and events.
• Plan and monitor budgets and support marketing of events.
• Duty management and weekend rota coverage.

Skills

Activity design

Visitor engagement

Team supervision

Volunteer management

Budget planning

Customer service

Interpersonal skills

Job description

National Trust’s Ightham Mote seeks a Senior Visitor Experience Officer to lead creative programming and events, inspiring visitors and coordinating activities with teams across sites. You’ll monitor budgets, support marketing, and carry out duty management, including weekend work.

You’ll supervise volunteers and engage diverse audiences in a busy visitor environment. The role sits at Ightham Mote with occasional work at Knole, contributing to a lively portfolio of properties and experiences.