Visitor Experience Manager - Heritage & Engagement

National Trust for Places of Historic Interest or Natural Beauty; United Kingdom; Remote; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Substantial pension scheme

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Job summary

The National Trust is seeking a Visitor Experience Manager to lead the visitor experience strategy across the Hinton Group, including Hinton Ampner, Uppark House and Garden, Winchester City Mill, and related sites. This role requires strategic leadership, cross-property coordination and a passion for heritage, nature and audience development.

You will lead a team of staff and volunteers to deliver innovative experiences, partnerships and events that grow audiences and diversify income across

Qualifications

• knowledge of storytelling, interpretive planning, and curatorial practices that bring heritage to life.
• ability to develop medium to long-term audience-led plans that align with organisational goals and audience needs
• experience in managing visitor services or public engagement in a tourism, heritage, museum, or cultural setting
• proven ability to use data and feedback to shape inclusive and relevant visitor experiences
• led and developed staff and/or volunteers to deliver high-quality service
• designed or co-created engaging interpretation and public programmes
• ability to build effective relationships with internal teams and external partners to co-create experiences

Responsibilities

• Turn ambitious plans into action by developing innovative experiences, events and partnerships that grow audiences, deepen engagement and increase support for our work.
• Leading and inspiring a dedicated team of staff and volunteers, you'll create an environment where people feel empowered to contribute ideas, develop their skills and deliver their best work.
• You'll use insight, creativity and commercial awareness to shape future priorities, ensuring our offer remains relevant, compelling and financially resilient.
• As a member of the leadership team, you'll play a key role in business planning, influencing strategic direction and helping the portfolio achieve its ambitions for growth, access and public benefit.

Skills

Storytelling

Interpretive planning

Curatorial practices

Audience planning

Visitor services

Partnerships

Staff leadership

Job description

The National Trust is seeking a Visitor Experience Manager to lead the visitor experience strategy across the Hinton Group, including Hinton Ampner, Uppark House and Garden, Winchester City Mill, and related sites. This role requires strategic leadership, cross-property coordination and a passion for heritage, nature and audience development.

You will lead a team of staff and volunteers to deliver innovative experiences, partnerships and events that grow audiences and diversify income across