Guest Experience Ambassador - Flexible Weekend Roles

Nub News; Warwick; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking

Job summary

The National Trust is seeking a Welcome Host to join the North Warwickshire Portfolio, primarily based at Charlecote Park. You will deliver a warm welcome, answer questions, and ensure visitors have a memorable day.

The role includes working 37.5 hours per week and regular weekends/bank holidays, with no fixed pattern due to the site's demands. Reporting to the Welcome Manager, you’ll support visitors across the property, events, and social media tasks, contributing to an inclusive, high-service

Qualifications

• Experience delivering high-quality customer service.
• Ability to work well in a small team and use own initiative.
• Strong organisational skills and adaptability.

Responsibilities

• Deliver a warm, friendly welcome and provide information to visitors.
• Answer queries and listen to visitors' needs to share accurate information.
• Contribute to a positive visitor experience across different activities and events.

Skills

Customer service

Team player

Organised

Job description

The National Trust is seeking a Welcome Host to join the North Warwickshire Portfolio, primarily based at Charlecote Park. You will deliver a warm welcome, answer questions, and ensure visitors have a memorable day.

The role includes working 37.5 hours per week and regular weekends/bank holidays, with no fixed pattern due to the site's demands. Reporting to the Welcome Manager, you’ll support visitors across the property, events, and social media tasks, contributing to an inclusive, high-service